L1 Service Desk Agent
hace 1 semana
L1 Service Desk Agent
**Associate I - Cloud Infrastructure Services
Who we are:
UST HealthProof is a dynamic company with a mission to lower the cost of care and deliver the future of healthcare.
Our consumer-centric approach gives our health plan customers a modern infrastructure and reduced administrative costs, helping to drive better business results for our customers — and better outcomes for our communities.
You Are:
The Opportunity:
- Engage clients as the first point of contact for the Infrastructure Department
- Exercise strong written & oral communication skills to identify customer needs
- Drive solutions on a wide variety of technical issues
- Collaborate with a diverse team of Infrastructure Experts.
- Partner with an onsite Deskside Teams to provide users with immediate and extended support
- Mentor colleagues on improved troubleshooting techniques and solutions
What you need:
- Service-Now Queue Management
- First Point of Contract for Infrastructure-Related Requests/Issues
- Password Support
- Escalation Point for Out-OfScope services
- 1+ Years of IT Support
- 1+ Years of Customer Service
- Strong Communication Skills
- Team Player and Collaborator
- ITIL Fundamentals
- Proactive In Pursuing Solutions
- Critical Thinker that challenges assumptions and seeks new ideas
- Azure Active Directory
- Service Now
- Windows OS Functions
- Okta / Citrix / F5 VPN / Bomgar
- General Hardware (Windows PC/Laptop, Printer, Android Tablet)
What we believe:
We're proud to embrace the same values that have shaped UST and its subsidiaries since the beginning. Since day one, we've been building enduring relationships and a culture of integrity.
And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and place people at the center of everything we do.
Humility:
We will listen, learn, be empathetic, and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST HealthProof is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
-
Service Desk
hace 1 semana
Guadalajara, Jalisco, México Intugo Call Center A tiempo completoThe Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...
-
Service Desk L1
hace 1 semana
Guadalajara, Jalisco, México Epsilon Solutions A tiempo completoVacante para la empresa Epsilon Solutions en Guadalajara, Jalisco:L1 Service Desk supportJob Description:Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles.Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.Skills:2-3 years of experience in similar roleHigh...
-
Service Desk L1
hace 1 semana
Guadalajara, Jalisco, México Dresden Partners A tiempo completoDescripción:Dresden Partners expertos en web technology, mobile and software development, con servicios near-shore staffing, tech international y local tech sourcing specialized...Busca: Service Desk L1Perfil: Se requiere carrera en Sistemas, no truncos, no fuera de esta carrera. Experiência mínima a 1 año en soporte L Conocimientos en escalamiento....
-
Service Desk L1
hace 1 semana
Guadalajara, Jalisco, México Epsilon Solutions A tiempo completoEmpresa global de servicios tecnológicos, estamos conectados con las mejores empresas globales.Somos el enlace laboral de atracción de talento TI en México.Estamos en búsqueda de talento para la posición:Service DesK L1 Escolaridad: Bachillerato o Preparatoria concluida Inglés fluido indispensableExperiência:- 1 año de experiênciaConocimientos:...
-
Service Desk
hace 1 semana
Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completoWe're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...
-
Service Desk
hace 4 semanas
Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completoCognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...
-
Service Desk
hace 1 mes
Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completoCognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...
-
Service Desk Analyst
hace 1 semana
Guadalajara, Jalisco, México Reclutamiento Service Desk A tiempo completoIf you're looking for a stable and attractive income (to convey by phone), with a hybrid work modality, this job is for youAll you require is: Basic technical computer skills. Previous Customer Service Experience. Fluent english (written and spoken)Trainning is paid in full from the day you sign the contractPlease add your Resume. All interviews are done...
-
Service Desk Agent
hace 1 semana
Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completoDo you speak English? This position is for youWe are looking for a competentService Desk Agentto provide quick and effective technical assistance related to software and hardware. You will answer queries on basic technical issues, resolve or offer advice to solve them.Requirements_:_- Fluent English (Spoken/Written)- 2 years' experience in customer service-...
-
Service Desk L1/l2 IT Support
hace 1 semana
Guadalajara, Jalisco, México Dresden Partners A tiempo completoDescripción:En Dresden Partners conectamos el talento con empresas globales de primer nível. Somos un puente de oportunidad laboral especializados en Reclutamiento TI en México, LATAM y USA.Estamos en búsqueda de talento para la posición:Service DesK L1/L2 IT Support Escolaridad: Bachillerato o Preparatoria concluidaExperiência: 2 años de...
-
Service Desk Agent
hace 1 semana
Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completoWe're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...
-
Service Desk Agent
hace 1 semana
Guadalajara, Jalisco, México Tata Consultancy Services (TCS) A tiempo completoDo you speak English? This position is for youWe are looking for a competentService Desk Agentto provide quick and effective technical assistance related to software and hardware. You will answer queries on basic technical issues, resolve or offer advice to solve them.Requirements_**:_ Fluent English (Spoken/Written) 2 years' experience in customer service...
-
Service Desk Analyst
hace 1 semana
Guadalajara, Jalisco, México Wipro Technologies A tiempo completoONSITE POSITION IN GUADALAJARA - MEXICOWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We...
-
Service Desk
hace 1 semana
Guadalajara, Jalisco, México Dresden Partners A tiempo completoDescripción:En Dresden Partners buscamos tu talento como Service Desk L1 / Help Desk / GDL.Somos una consultoría especializada en web technology, mobile and software development, servicios near-shore staffing, tech international y local tech sourcing trabajamos para proyectos internacionales para otorgar servicios integrales.Requisitos: Inglés avanzado....
-
IT Service Desk Technician
hace 1 mes
Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completoCognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...
-
IT Service Desk Technician
hace 4 semanas
Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completoCognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...
-
Service Desk Team Leader
hace 1 semana
Guadalajara, Jalisco, México Optimas A tiempo completoService Team LeaderMonterrey, NLAbout Optimas:Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world.Optimas Manufacturing has been associated with the Fastener Industry for over 50 years....
-
Service Desk Team Leader
hace 1 semana
Guadalajara, Jalisco, México Optimas A tiempo completoService Team Leader Monterrey, NL About Optimas: Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Optimas Manufacturing has been associated with the Fastener Industry for over 50...
-
Service Desk Analyst
hace 1 semana
Guadalajara, Jalisco, México Jamy Interactive A tiempo completoService Desk Analyst Responsibilities:Testing and analyzing IT system and software performance.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service interruptions by performing system installations, updates, and maintenance procedures.Preparing training manuals and FAQ materials for easy-access...
-
Service Desk Analyst
hace 1 semana
Guadalajara, Jalisco, México Wipro Technologies A tiempo completoONSITE POSITION IN GUADALAJARA - MEXICO We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world....
