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hace 2 meses
Cisco Systems is seeking a highly skilled Implementation Specialist to join our team. As a key member of our customer success organization, you will be responsible for delivering outstanding enablement, implementation, and optimization services for our customers' ThousandEyes deployments.
Key Responsibilities:
- Engage with customers to deliver product implementation and integration services
- Guide customers on deploying and implementing the ThousandEyes product
- Implement ThousandEyes in customer environments in an efficient and cost-effective manner
- Lead multiple projects concurrently, understanding current and future action items
- Delivery of training and industry best practice discussions
- Build value-based relationships with customers, leading to referral and renewal
- Leverage enterprise data analytics to track and report on customer engagement
- Contribute to best practice creation and maintenance
- Track and report on utilization and work performed
- Special projects as assigned
- Identification of potential product/services upsell or cross-sell opportunities
Requirements:
- A standout 'customer first' attitude
- Bachelor's or advanced degree in a technical field, or equivalent working experience
- At least 7-10 years working in a customer-facing role
- Project management and consulting experience
- Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc.)
- Experience with Cloud/SaaS software products is a plus
- Experience maintaining or implementing LAN/WAN environments
- Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
- Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
- Outstanding communication and problem-solving skills
- Deep technical acumen
- Enjoy a fast-paced, multifaceted environment
- Able to prioritize and accomplish tasks in tight timeframes
About Cisco Systems
Cisco Systems is a leading technology company that helps organizations transform their businesses through the power of technology. We are committed to innovation, customer satisfaction, and making a positive impact on the world. Our team is passionate about delivering exceptional results and making a difference in the lives of our customers.
