CCB OnBoarding Analyst

hace 2 semanas

Ciudad de México, Ciudad de México Citigroup Inc. A tiempo completo

The Client Onboard Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:
  • Responsible for customer interaction, documentation issuance, review and system setups.
  • Demonstrates high level of diligence, motivation and organizational skills.
  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
  • Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
  • Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
  • Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
  • Embarks on continuous on the job training for end to end product knowledge.
  • Understands client requirements and implement them correctly.
  • Understands new customer requirements and ensure adequate support to new customer requirements and initiatives. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients.
  • Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 0-2 years of experience in Documentation review, Account Maintenance and related Cash products preferred.
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
  • Proficient in Microsoft Office Applications.
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).

Education:

  • Bachelor's/University degree or equivalent experience
  • Bilingüe con experiencia en servicio al cliente

Job Family Group:

Customer Service

Job Family:

Institutional Client Onboarding

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

#J-18808-Ljbffr

  • Ccb Tts Onboarding Checker

    hace 1 semana

    Ciudad de México, Ciudad de México Citi A tiempo completo

    El Analista Intermedio de Incorporación de Clientes es una función profesional de un empleado en desarrollo. Se ocupa de la mayoría de los problemas de forma independiente y tiene cierta libertad para resolver problemas complejos. Integra conocimientos sólidos del área de especialidad con una comprensión sólida de los estándares y las prácticas de...

  • Ccb Tts Onboarding Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Citi A tiempo completo

    El Gerente Sénior de Incorporación de Clientes logra resultados a través de la administración de equipos y departamentos profesionales. Integra la experiência en la materia y la industria dentro de un área definida. Contribuye a las normas sobre las cuales operarán otros. Requiere una comprensión profunda del modo en el que las áreas se integran de...

  • Technical Onboarding Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México Nasdaq A tiempo completo

    As a "Technical Onboarding Specialist", you will be responsible for onboarding new and existing customers onto the Nasdaq Trade Surveillance Software as a Service (SaaS). In this role, you will manage the customers and internal stakeholders and perform hands-on technical integration & data testing to onboard customers. You can expect an autonomous but...

  • Analista Metricas Ccb Bsu

    hace 1 semana

    Ciudad de México, Ciudad de México Citi A tiempo completo

    The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at...

  • Analista de métricas CCB BSU

    hace 1 semana

    Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. ...

  • Kyc/ Cdd/ Esg Analyst with French

    hace 1 semana

    Ciudad de México, Ciudad de México Prime Personnel A tiempo completo

    A small prestigious international Bank has an exciting opportunity for a dynamic new addition to the team.Your duties will include: Performing AML risk assessments, CDDs and ESG analysis, from trade inception Training to become an ESG analyst KYC, CDD, EDD and onboarding Performing ESG assessments and managing the internal approval processYour experience...

  • Ccb Tts Onboarding Team Leader

    hace 2 semanas

    Ciudad de México, Ciudad de México Citi A tiempo completo

    El Gerente de Incorporación de Clientes ofrece liderazgo y responsabilidad de supervisión totales. Proporciona dirección y liderazgo operativo/de servicios a los equipos. Aplica conocimientos disciplinarios mediante la provisión de perspectivas de valor agregado o servicios de asesoría. Puede contribuir con el desarrollo de nuevas técnicas, modelos y...

  • Ccb Tts Onboarding PMO Implementacion

    hace 2 semanas

    Ciudad de México, Ciudad de México Citi A tiempo completo

    El Analista Sénior de Incorporación de Clientes es una función profesional de un empleado experimentado. Aplica profundos conocimientos sobre la disciplina al contribuir con el desarrollo de nuevas técnicas y la mejora de los procesos y el flujo de trabajo para el área o función. Integra la experiência en la materia y la industria dentro de un área...

  • Supplier Lifecycle Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Ericsson A tiempo completo

    Supplier Lifecycle AnalystJob Summary:We are now looking for a Supplier Lifecycle Analyst to be part of the Supplier Lifecycle Support unit within Sourcing Services Center Americas. This role will offer guidance and end-to-end services to the Global Sourcing community regarding the supplier lifecycle support. The supplier lifecycle support team is...

  • Operations Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México menta A tiempo completo

    El rol y sus desafíos Nuestra Misión en el equipo de Operaciones es ser el nexo entre clientes internos, externos y proveedores con el fin de brindar la mejor experiencia a lo largo de todo el Customer Journey, mediante la creación y ejecución eficiente de procesos, herramientas y métricas. El rol de Operations Analyst acompañará a los clientes...

  • Business Analyst Cdmx

    hace 1 semana

    Ciudad de México, Ciudad de México Capgemini A tiempo completo

    Posición:Business AnalystUbicación:Ciudad de MéxicoIndustria:Servicios FinancierosConocimientos y experiência necesaria: Business Systems Analyst con más de 2 años de experiência en la identificación y documentar requerimientos y mapeo vs Casos de prueba Modelado de requerimientosHabilidades: Trabajo bajo presión, calidad en el trabajo y orientado a...

  • Hub Scib Financial Ctrol Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Santander A tiempo completo

    HUB SCIB Financial Ctrol AnalystCountry: MexicoWHAT YOU WILL BE DOINGOrganización: gestión de plantilla (interna y externa) y organización aprobada por Org. & Costes Corp; 'onboarding' de las personas a la Sociedad; procesos de entrevistas y contratación en coordinación con Recursos Humanos; control del inventario de activos tecnológicos; gestión de...

  • Business Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Capgemini A tiempo completo

    Puesto: Business Analyst / Lead - Custom AppsNível de experiência: MiddleNível de educación: Licenciatura o Ingeniería concluida en Sistemas Computacionales, Informática o afín (pasante o titulado)Ubicación: Aguascalientes (Modalidad Híbrida)Industria - Sector: MalsConocimientos y experiência necesaria:Análisis de los Sistemas Legados, Resolución...

  • TTS Onboarding Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to;record / documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Associate 2 serves...

  • TTS Onboarding Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    El Asociado de Apoyo de Operaciones 2 es un puesto de nivel inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...

  • TTS Onboarding Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Citigroup Inc. A tiempo completo

    The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...

  • HR Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Rise Interactive A tiempo completo

    OverviewRise Interactive is a full-service digital marketing agency, driving better business outcomes for consumer products, consumer services, and B2B brands with our proven approach to cross-channel media management and customer experience. Rise is the only performance marketing agency powered by Connex, a cross-channel media optimization platform that...

  • Sr. Business Systems Analyst, ERP

    hace 1 semana

    Ciudad de México, Ciudad de México Genesys A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business._Genesys is looking for a highly driven Senior Business Systems Analyst to join our Enterprise Data & Analytics Team This is a unique position which requires deep business and technical expertise coupled with...

  • Sr. Business Systems Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Genesys A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business._Job Description:Genesys is looking for a highly driven Sr. Business Systems Analyst to join our Chief Data and Analytics Officer team as a member of our customer facing team. This is a unique position which...

  • Human Resources Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Bebibas Internacionales Bepensa A tiempo completo

    La división Bepensa Spirits produce y comercializa la marca Caribe Cooler, la primera bebida mezclada de baja graduación alcohólica y creadora de la categoría de Coolers. Con casi 30 años de presencia en el mercado mexicano.En esta división producimos, comercializamos y distribuimos a nível nacional siete variedades de sabores y ediciones especiales,...