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Analista de Workforce Management

hace 2 meses

Ciudad de México, Ciudad de México Rock Talent Mx A tiempo completo

REQUISITOS:

ESCOLARIDAD:

PREPARATORIA TERMINADA

EXPERIENCIA:
MÍNIMA DE 6 MESES COMO ANALISTA DE WFM.

PAQUETERÍA:
OFFICE 70% (

EXCEL AVANZADO:
CRUCES, FÓRMULAS, VALIDACIÓN, ANÁLISIS DE DATOS, MACROS).

SE HACE EXAMEN DE VALIDACIÓN DE CONOCIMIENTOS DE EXCEL

FUNCIONES:
CONOCIMIENTO EN MÉTRICAS DE CALL CENTER.

GENERAR REPORTERÍA QUE SERÁ EMITIDA A LOS CLIENTES Y DE FORMA INTERNA. ANÁLISIS DE KPI ́S PARA LA TOMA DE ACCIONES EN TIEMPO REAL.

CONOCIMIENTO DE FORECAST ASÍ COMO EN STAFFING Y PROGRAMACIÓN DE PERSONAL CUMPLIENDO OBJETIVOS.

OFRECEMOS:
SUELDO $7,000 LIBRES PRESTACIONES DE LEY

SEGURO DE VIDA
MEMBRESÍA DE DESCUENTOS CON EMPRESAS EN CONVENIO.

HORARIO:
LUNES A DOMINGO - 8:00 A 15:00

DESCANSO ROLADO

ZONA PARA LABORAR:
CERRADA RELOX 16, CHIMALISTAC, ÁLVARO OBREGÓN, MUY CERCA DE MB DR. GÁLVEZ.

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10

50

79

07

Tipo de puesto:
Tiempo completo

Salario:
$18,000.00 al mes

Horario:

  • Turno de 8 horas

Prestaciones:

  • Seguro de vida

Lugar de trabajo:
In person