Cx Representative

hace 2 semanas


Ciudad de México, Ciudad de México PayJoy A tiempo completo

About PayJoy


PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success.

Founded in 2015, PayJoy's "secret sauce" technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system.

We reached profitability in 2020, reaching 8 million happy customers and over a billion dollars of sales in 2023.

This Role


Customer Experience es el departamento que brinda atención a los miles de vendedores en todo el país y ayudan a miles de clientes extremadamente felices de estar con nosotros.

A pesar de no hacer ventas, apoyan las operaciones diarias.

Para seguir con nuestra operación de calidad, como hasta ahora ha sido, PayJoy está buscando a más personas proactivas, curiosas, con buena actitud, responsables, comprometidos, que tengan disponibilidad de horario, inglés intermedio - avanzado y busquen una empresa donde puedan tener desarrollo y oportunidades de crecimiento.


Responsabilidades:

  • Zendesk
  • Llamadas de bienvenida, llamadas para atención de problemas
  • Whatsapp
  • Redes sociales
  • Identificación de IDs
  • Identificación de casos de fraude
  • Garantías de productos

Requisitos:

  • Tener más de 6 meses de experiência en Servicio al Cliente o Call Centers
  • Tener el bachillerato completo o licenciatura (completa o trunca)
  • Inglés intermedioavanzado (comprobable)
  • Disponibilidad de 8 horas de trabajo 5 días a la semana
  • Buena actitud
  • Interés por la tecnología

Beneficios:

  • Sueldo base + bono
  • Vales de despensa
  • 20 dias de vacaciones
  • 50% prima vacacional
  • 20 dias de aguinaldo
  • 2 días de descanso
  • Seguro de gastos médicos mayores (incluyendo a cónyuge e hijos)
  • Apoyo para gimnasio
  • Apoyo para desarrollo
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.



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