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Partner Support Specialist
hace 3 meses
We are a B2B technology innovation leader pioneering the future where networks meet cloud.
At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.
Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.
The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups.
While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.
The Partner Support Team is the first contact for Nokia Enterprise Partners and primarily work starting from the partner pre-contracting, contracting and onboarding in the Nokia ecosystem, further becoming the primary interface to provide resolution to enterprise partner queries.
The Partner Support Specialist acts as a Nokia representative to support and resolve partner queries as per Global Partner program guidelines.
- Providing first level contact and convey resolutions to partner's queries when handling different topics around precontracting, contracting, onboarding, post onboarding and first level presales technical support
- Follow defined helpdesk process and procedures.
- Identifying partners' and internal market team needs, clarify information, research every issue and providing solutions
- Properly escalating unresolved queries to the next level of support
- Ensuring resolution within SLA to maintain the KPI
- Utilize excellent inter personal service skills to exceed partners' and internal sales community expectations.
- Ensure proper updation of records and documentation
- Fast learner with advanced troubleshooting skills and ability to multitask, set priorities and manage time effectively. Readiness to work in global environment with multicultural individuals and teams.
- Selfmotivated to take accountability of defined tasks & deliverables, Deliver work with minimum supervision.
- Strong phone and verbal communication etiquettes, skills along with active listening and adapted to hybrid way of working.
- Proficiency level of atleast B2/C1 in spoken and writing English is must. Conversant knowledge of other languages will be preferred primarily Spanish & Portuguese will have added advantage.
It would be nice if you also had:
- Proficiency in Salesforce CRM systems and practices and MS Excel with acumen of Analytics & reporting tools and software's.
- Familiarity in Sales Channel, Sales Process and Sales operations will be preferred with understanding of basic technology
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Join us and be part of a company where you will feel included and empowered to succeed.
Join us in creating the technology that helps the world act together
We are a B2B technology innovation leader pioneering the future where networks meet cloud.
At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.
Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.
The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups.
