Customer Care Porsche

hace 2 semanas


Puebla, Puebla, México Contactus A tiempo completo
Está vacante es para ti
CUSTOMER CARE PORSCHE

OBJETIVO DEL PUESTO:


El especialista gestionará y analizará al 100% los casos recibidos por parte de clientes de Porsche, brindando una experiência Premium a nuestros clientes.


DETALLES DEL TRABAJO:

Lunes a Viernes de 9:00 am a 6:00 pm

Prestaciones superiores a ley

Bono semestral en función de desempeño.

Programa de incentivos de la marca

Participación en eventos de la marca

Requisitos:

Sexo:
Indistinto.

Edad:
años

Gusto y conocimiento del área automotriz Sector Premium

Formación:
Licenciatura o carrera trunca área económico Administrativa o en Ciencias Sociales.

Experiência:
Atención a clientes y áreas comerciales relacionadas con comunicación, relaciones públicas, turismo (comprobable)

Manejo de base de datos.

Idiomas:
Inglés intermedio (deseable)

Computación:
Manejo de paquetería Office nível intermedio.

Excelente ortografía y redacción.

HABILIDADES
Toma de decisiones

Solución de problemas y desarrollo de alternativas

Administración del tiempo

Habilidades de comunicación

Orientación a resultados e indicadores

Actitud de servicio

Apego a proceso

Responsabilidad

Manejo de conflictos

FUNCIONES Y RESPONSABILIDADES:


Realizar el análisis adecuado de las diferentes solicitudes para brindar las opciones de solución de acuerdo con las políticas de la marca.


Asegurar la apertura correcta de las solicitudes de servicio y confirmación de esta por parte de los concesionarios y proveedores.


Gestionar y asegurar la adecuada comunicación entre el cliente final, concesionarios, áreas de servicio, proveedores, para la resolución optima de las solicitudes con base a los lineamientos de la marca.

Ejecutar las actividades administrativas necesarias dentro del proceso de atención a clientes.

Tipo de puesto:
Tiempo completo

Salario:
$10,115.00 al mes

Horario:

  • Turno de 8 horas

Prestaciones:

  • Estacionamiento de la empresa
  • Estacionamiento gratuito
  • Opción a contrato indefinido
  • Programa de referidos

Tipos de compensaciones:

  • Bono de productividad

Idioma:

  • Inglés (Obligatorio)

Lugar de trabajo:
Empleo presencial

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