Customer Care Porsche
hace 2 semanas
CUSTOMER CARE PORSCHE
OBJETIVO DEL PUESTO:
El especialista gestionará y analizará al 100% los casos recibidos por parte de clientes de Porsche, brindando una experiência Premium a nuestros clientes.
DETALLES DEL TRABAJO:
Lunes a Viernes de 9:00 am a 6:00 pm
Prestaciones superiores a ley
Bono semestral en función de desempeño.
Programa de incentivos de la marca
Participación en eventos de la marca
Requisitos:
Sexo:
Indistinto.
Edad:
años
Gusto y conocimiento del área automotriz Sector Premium
Formación:
Licenciatura o carrera trunca área económico Administrativa o en Ciencias Sociales.
Experiência:
Atención a clientes y áreas comerciales relacionadas con comunicación, relaciones públicas, turismo (comprobable)
Manejo de base de datos.
Idiomas:
Inglés intermedio (deseable)
Computación:
Manejo de paquetería Office nível intermedio.
Excelente ortografía y redacción.
HABILIDADES
Toma de decisiones
Solución de problemas y desarrollo de alternativas
Administración del tiempo
Habilidades de comunicación
Orientación a resultados e indicadores
Actitud de servicio
Apego a proceso
Responsabilidad
Manejo de conflictos
FUNCIONES Y RESPONSABILIDADES:
Realizar el análisis adecuado de las diferentes solicitudes para brindar las opciones de solución de acuerdo con las políticas de la marca.
Asegurar la apertura correcta de las solicitudes de servicio y confirmación de esta por parte de los concesionarios y proveedores.
Gestionar y asegurar la adecuada comunicación entre el cliente final, concesionarios, áreas de servicio, proveedores, para la resolución optima de las solicitudes con base a los lineamientos de la marca.
Tipo de puesto:
Tiempo completo
Salario:
$10,115.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Opción a contrato indefinido
- Programa de referidos
Tipos de compensaciones:
- Bono de productividad
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo:
Empleo presencial
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