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Collections Supervisor
hace 3 meses
El Supervisor de Cobranzas es un puesto de nível gerencial intermedio a cargo de brindar total liderazgo y dirección a un equipo de empleados, en un esfuerzo por contactar a clientes para fines de cobranza, en coordinación con el equipo de Operaciones - Incumplimiento de cobranzas.
El objetivo general de esta función es dirigir los esfuerzos de cobro en cuentas de clientes morosas en etapa final.
Responsabilidades:
- Supervisar a un equipo de hasta 15 cobradores y personal de oficina que trabaje en cuentas con mora menor o en las primeras etapas de la cobranza.
- Capacitar y entrenar a los Cobradores, contribuir a todas las necesidades de capacitación y desarrollo para el equipo asignado, y evaluar el desempeño en comparación con las metas.
- Garantizar la calidad de las tareas que realiza el equipo y ayudar con las recomendaciones para aumentos de salario, ascensos, desvinculaciones, etc.
- Utilizar habilidades de negociación experta para resolver llamadas redirigidas y resolver problemas al identificar y seleccionar las soluciones.
- Orientar al equipo de apoyo para resolver problemas complejos dentro de procedimientos y políticas establecidas.
- Ayudar como gerente de reemplazo, redirigir problemas y recomendar cambios a procedimientos según sea necesario.
- Supervisar la integridad y confidencialidad de la información registrada dentro de sistemas de cobranza informática.
- Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia, así como supervisar de manera efectiva la actividad de otros y crear responsabilidad con aquellas personas que no mantienen estos estándares.
Calificaciones:
- Entre 0 y 2 años de experiência relevante.
- Preferente experiência en administración de personal.
- Demuestra una comunicación escrita y verbal clara y concisa de manera constante.
- Habilidades comprobadas de liderazgo de equipos.
- Dominio de software Microsoft Office.
Educación:
- Licenciatura/título universitario o experiência equivalente.
Job Family Group:
Operations - Collections Default
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Job Family:
Core Collections
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Time Type:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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