Collections Senior Representative

hace 6 días


Monterrey, Nuevo León, México Gm Financial A tiempo completo
About the Role

The **3H - Collections Senior Representative** is a key member of the Collections Team, responsible for the management, monitoring, administration, and collection of clients who are in arrears.

The Collections department plays a crucial role in managing the portfolio in delinquency, through various means and collection channels, establishing strategies that allow achieving key performance indicators (KPIs).

Key Responsibilities
  • Management of telephone collection to high-profile clients - risk
  • Prepare portfolio performance reports and collection management results
  • Creation of controls and tools with information to manage and analyze the collections portfolio
  • Analyze and coordinate collections strategies specifically focusing tracking and resolute generation of campaigns implemented in collections and salvage areas
  • Analyze and portfolio segmentation
  • Review trends in the collections portfolio, transforming data analysis into recommendations
  • Works together with the collections supervisor to identify opportunities for campaigns and incentives to reinforce the collections recoveries of the area
  • Support in ad-hoc activities
  • Participation in projects of process improvements
  • Maintain and improve the level of service
Requirements
  • Bachelor's degree in Actuary, Economics, Finance, Engineering, or similar
  • +2 year of relevant work experience in banking, financial services, data science, or similar
  • Analytical capabilities
  • Data Analysis and constant follow-up skills
  • Experience in collection processes - 2+ years
  • Experience in data bases
  • Effective oral and written communication
  • Proficient computer skills, including - Excel (advance), Access (advance), Outlook, PowerPoint, Power BI (desirable)
  • Proficient English Skills, both verbal & written
About Us

At GM Financial, we strive to create a work environment that values diversity, inclusion, and employee well-being. We offer a competitive salary and benefits package, including extended maternity and paternity leaves, personal days, and community investment hours.

Some of our global benefits include:

  • Extended Maternity & Paternity Leaves
  • Personal Days & Community Investment hours
  • Medical Plans
  • Profit Sharing
  • Life Insurance
  • Savings Fund & Pension Plan

We are an Equal Opportunity Employer and are committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other characteristic that undermines human dignity and aims to nullify or impair people's rights and freedoms.



  • Monterrey, Nuevo León, México Gm Financial A tiempo completo

    About the RoleThe **Senior Remarketing Representative** is a key position within our organization, responsible for the execution of activities related to the sale of repossessed units, lease-back units, company cars, and other vehicles. This role involves the full administration of inventory, control of prices, follow-up of payments, and general...


  • Monterrey, Nuevo León, México Gm Financial A tiempo completo

    About the RoleThe Wholesale Senior Representative is a key position within Gm Financial's International Operations team, responsible for the administration and control of wholesale credit-related services and products provided to the GM Dealer Network in Mexico and Peru.This role ensures compliance with corporate policies and procedures, contributing to the...


  • Monterrey, Nuevo León, México Gm Financial A tiempo completo

    About the RoleThe Wholesale Senior Representative is responsible for the administration and control of wholesale credit-related services and products provided to the GM Dealer Network in Mexico and Peru, ensuring compliance with corporate policies and procedures.This position is in charge of contributing to the development and maintenance of the commercial...


  • Monterrey, Nuevo León, México Segoso Caribbean A tiempo completo

    Our MissionAt Segoso Mexico, we strive to deliver exceptional service and reliability by embracing our core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Segoso Mexico. As a key member of our call center, you will be responsible for providing...


  • Monterrey, Nuevo León, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a skilled Field Technician Senior Representative to join our team at NTT Data. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our clients.Key Responsibilities:Perform basic configuration of desktop, notebook, and printer devices.Assist with simple parts...


  • Monterrey, Nuevo León, México Hashmap A tiempo completo

    Job SummaryWe are seeking a highly skilled Field Technician Senior Representative to join our team at Hashmap. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients.Key ResponsibilitiesPerform basic configuration of desktop, notebook, and printer devices.Assist with simple parts...


  • Monterrey, Nuevo León, México NTT DATA A tiempo completo

    Job SummaryWe are seeking a skilled Field Tech Senior Representative to join our team in Mexico. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients.Key ResponsibilitiesPerform basic configuration of desktop, notebook, and printer devices.Assist with simple parts replacement and...


  • Monterrey, Nuevo León, México NTT DATA A tiempo completo

    Job SummaryWe are seeking a skilled Field Tech Senior Representative to join our team in Mexico. As a key member of our technical support team, you will be responsible for performing basic configuration of desktops, notebooks, and printers, as well as assisting with simple parts replacement and repair.Key ResponsibilitiesConfigure and troubleshoot desktops,...


  • Monterrey, Nuevo León, México Rhi Magnesita A tiempo completo

    About the RoleRHI Magnesita is seeking a dynamic and experienced Sales Professional to join our team as a Senior Sales Representative. This is a full-time position that will report to the Head of Commercial Management NAM.Key ResponsibilitiesDevelop and manage sales strategies to drive revenue growth and meet sales targetsProvide exceptional customer service...


  • Monterrey, Nuevo León, México Gm Financial A tiempo completo

    About the RoleThe **Consumer Risk Senior Representative** will be responsible for supporting the consumer risk team and other areas of the company to make data-driven decisions by developing reporting solutions and models to review portfolio trends and assist in the development of credit policies, collection campaigns, among other analysis.Key...


  • Monterrey, Nuevo León, México Rhi Magnesita A tiempo completo

    About the RoleRHI Magnesita is seeking a dynamic and experienced Sales Representative to join our team in a senior capacity. As a key member of our sales team, you will be responsible for developing and managing sales strategies to drive business growth and revenue.Key ResponsibilitiesDevelop and implement sales plans to achieve business objectivesBuild and...

  • Collections Manager

    hace 6 días


    Monterrey, Nuevo León, México Swbc A tiempo completo

    Job SummarySWBC is seeking a seasoned professional to oversee the collection and adjustment of severely delinquent accounts. As a Collections Supervisor, you will be responsible for supervising staff and activities related to customer service and collection support.Key ResponsibilitiesSupervise staff and activities involved in providing efficient and...


  • Monterrey, Nuevo León, México Kansas City Southern Railway A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Credit and Collections Analyst to join our team at Kansas City Southern Railway. As a key member of our finance team, you will play a critical role in protecting the financial position of our company through the timely collection of receivable balances due under customer contracts and public tariffs.Key...


  • Monterrey, Nuevo León, México Prodensa Group A tiempo completo

    Job Summary:Prodensa Group is seeking a highly skilled Payment Reminder Agent to join our team. As a Payment Reminder Agent, you will be responsible for interacting with customers to remind them of outstanding payments.Key Responsibilities:Interact with customers via phone to remind them of outstanding paymentsUtilize advanced English language skills to...


  • Monterrey, Nuevo León, México GM Financial A tiempo completo

    About the RoleAs a Customer Service Senior Representative at GM Financial, you will play a crucial role in ensuring exceptional customer experiences. Your primary responsibility will be to attend to and respond to complaints and concerns from regulatory bodies, such as CONDUSEF and PROFECO, as well as manage improvements to customer service processes.You...


  • Monterrey, Nuevo León, México Flsmidth, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Customer Service Representative to join our Mexico Cement Heavy Parts team. As a key member of our global support structure, you will play a critical role in delivering critical parts and services to cement customers across 6 continents.Key ResponsibilitiesPrepare proposals based on customer requests for...


  • Monterrey, Nuevo León, México Domm Recursos Humanos A tiempo completo

    **Job Opportunity at Domm Recursos Humanos****About this role:****We are seeking a highly skilled and bilingual call center representative to join our team at Domm Recursos Humanos in Monterrey, Nuevo León.****Key Responsibilities:**• Work from home 80% of the time in a full-time capacity• Possess 2 years of experience in a similar call center...


  • Monterrey, Nuevo León, México Uberfreight A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Senior Business Development Representative II to join our team at Uber Freight. As a key member of our sales team, you will be responsible for developing and executing a sales strategy to drive business growth in the Nearshoring China market.Key ResponsibilitiesDevelop Accounts: Focus on...


  • Monterrey, Nuevo León, México Nettitude Group A tiempo completo

    Job DescriptionJob Title: Senior Customer Service AdvisorJob Summary:We are seeking a highly skilled and experienced Senior Customer Service Advisor to join our team at Nettitude Group. As a Senior Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key...


  • Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and driven Customer Service Representative to act as a customer advocate within Optimas Solutions. As a Customer Service Representative, you will be responsible for ensuring that our customers receive professional, world-class service from all Optimas departments and...