Collections Senior Representative
hace 6 días
The **3H - Collections Senior Representative** is a key member of the Collections Team, responsible for the management, monitoring, administration, and collection of clients who are in arrears.
The Collections department plays a crucial role in managing the portfolio in delinquency, through various means and collection channels, establishing strategies that allow achieving key performance indicators (KPIs).
Key Responsibilities- Management of telephone collection to high-profile clients - risk
- Prepare portfolio performance reports and collection management results
- Creation of controls and tools with information to manage and analyze the collections portfolio
- Analyze and coordinate collections strategies specifically focusing tracking and resolute generation of campaigns implemented in collections and salvage areas
- Analyze and portfolio segmentation
- Review trends in the collections portfolio, transforming data analysis into recommendations
- Works together with the collections supervisor to identify opportunities for campaigns and incentives to reinforce the collections recoveries of the area
- Support in ad-hoc activities
- Participation in projects of process improvements
- Maintain and improve the level of service
- Bachelor's degree in Actuary, Economics, Finance, Engineering, or similar
- +2 year of relevant work experience in banking, financial services, data science, or similar
- Analytical capabilities
- Data Analysis and constant follow-up skills
- Experience in collection processes - 2+ years
- Experience in data bases
- Effective oral and written communication
- Proficient computer skills, including - Excel (advance), Access (advance), Outlook, PowerPoint, Power BI (desirable)
- Proficient English Skills, both verbal & written
At GM Financial, we strive to create a work environment that values diversity, inclusion, and employee well-being. We offer a competitive salary and benefits package, including extended maternity and paternity leaves, personal days, and community investment hours.
Some of our global benefits include:
- Extended Maternity & Paternity Leaves
- Personal Days & Community Investment hours
- Medical Plans
- Profit Sharing
- Life Insurance
- Savings Fund & Pension Plan
We are an Equal Opportunity Employer and are committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other characteristic that undermines human dignity and aims to nullify or impair people's rights and freedoms.
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