Client Implementation Officer

hace 2 semanas

Azcapotzalco, Ciudad de México HSBC A tiempo completo

  • Job description


If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.


HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of
Client Implementation Officer

Role Purpose
This role is responsible for turning won opportunities from Sales, Relationship Managers and Client Services into realized revenue. The Client Implementation and Integration Officer is a key player in implementation services, solutions, and products for our clients.

Is the responsible for managing and driving the successful implementation of client projects, maximizing client satisfaction and will ensure Client Implementation & Integration processes are efficient and effective on an ongoing basis by providing best in class customer service and implementation project management procedures that will allow timely completion of projects.


This position manages the end-to-end customer implementation function for Global Payments Solutions (GPS), ensuring resources, policies, procedures, and work tools are in place to support the function while delivering an excellent customer experience.

***
Principal Accountabilities
This role is responsible for turning won opportunities from Sales, Relationship Managers and Client Services into realized revenue. The Client Implementation and Integration Officer is a key player in implementation services, solutions, and products for our clients.

Is the responsible for managing and driving the successful implementation of client projects, maximizing client satisfaction and will ensure Client Implementation & Integration processes are efficient and effective on an ongoing basis by providing best in class customer service and implementation project management procedures that will allow timely completion of projects.


This position manages the end-to-end customer implementation function for Global Payments Solutions (GPS), ensuring resources, policies, procedures and work tools are in place to support the function while delivering an excellent customer experience.

Requirements

Excellent problem-solving and analytical skills

Excellent interpersonal skills and communication skills - Ability to interact and build relationships with internal and external stakeholders

Excellent time management, planning and organization skills - Ability to manage and meet deadlines.

Strong customer orientations, work with relevant key stakeholders to ensure a positive client experience including excellent service and implementation

Ability to manage multiple clients

Quick Learner and knowledge transferor

Ability to understand and interpret numeric data

Ability to build rapport with and relate to a wider range of people

Ability to write business letters, E-mails and reports

Good interpersonal skill and teamwork spirit

Ability to maintain focus while working with voluminous data.

Knowledge & Experience
Bilingual - Strong English language skills (written and spoken)

PC skills - Word, Excel & Access - Basic computer knowledge

Work experience - required:
Experience in Client Implementation

Process/Project Management skills

Knowledge of various Banking/Financial Products and a good understanding on financial regulatory requirements.


At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member.

Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

**Issued By HSBC Electronic Data Process Mexico Private LTD

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