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Customer Service Manager
hace 4 meses
Empresa del ramo têxtil, líder en su segmento de especialización
Descripción del empleo
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Reporta a:Director de Cadena de Suministro
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Ubicación:CDMX, México
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Objetivo de la Posición:
- Desarrollar estrategias de customer service para los clientes de USA, Canada y LATAM, así como identificar oportunidades de negocio y alinear los planes de categoría con la estrategia general de la empresa.
Principales Responsabilidades:
(No limitativo)
- Customer Service (Servicio al Cliente)
- Recibir y Procesar las PO's de los cliente de USA / Canadá y. Latinoamérica
- División Protección
- División Balística
- Division Industrial
- Coordinar con producción y programar envíos;
- Informar al cliente y ayudar a la logística de CP a coordinar los envío y recolecciones;
- Gestión de documentos de envío a clientes;
- Solicitar información y documentos para integrar expedientes de clientes en el sistema;
- Ayudar a recopilar información para establecer líneas de crédito para los clientes;
- Desarrollo de Nuevos Mercados
- Desarrollo de nuevos mercados y de nuevos clientes.
- Desarrollo y atención de clientes en USA, Canadá y Latam.
- Relación con Clientes Clave (PR)
- Administración Información
- Administración de información comercial de Unidad de Negocio: ventas, clientes, prospectos, proyectos, etc.
- Responsable de CRM-Sales Force.
- Salario Mensual**:$35,000 a 50,000 MXN
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Aguinaldo:15 es lo mínimo por ley en México
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Prestaciones Adicionales Prestaciones de ley
Requisitos:
Perfil del Candidato Ideal
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Estudios, Idiomas y Lenguajes necesarios:
- Licenciatura en administración, relaciones industriales o afínes;
- Más de 5 años de experiência en el área;
- Tener experiência mínima de tres años en posiciones similares.
- Capacidad de liderazgo y comunicación verbal y escrita.
- Disponibilidad para viajar en México y fuera de México (Requerido pasaporte y visa Americana.)
- Inglés avanzado es obligatorio;
- Dinámico, proactivo, y analítico,
- Características en general: Joven íntegro, activo, dinámico, con ganas de generar valor, de crecer, de hacer crecer, de aprender, de proponer, de hacer equipo.
- Abrir puertas, crear oportunidades, de generar y afianzar negocios.
