Customer Service Manager
hace 2 meses
The Customer Service Manager is a key position in the back office of the Supply Chain operation. The successful candidate will be responsible for managing customer collaboration, improving value and service to customers, and increasing supply chain efficiency. This role requires strong communication and interpersonal skills, as well as the ability to analyze data and derive insights into action.
Key Responsibilities- Drive effective cross-functional communication among stakeholders, including sales, logistics operations, demand planning, product supply, and external partners.
- Achieve KPI targets, including customer service, invoice accuracy, overdues, and deductions, through effective implementation of processes.
- Create a winning team that secures current and future plans by developing, coaching, delegating, and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization.
- Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration.
- Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer.
- Experience in CS&L function, ideally with knowledge of customer supply chain management.
- Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge).
- SAP, information systems, process design, standard operating procedures.
- Experience leading and developing a team.
- Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs.
- Great interpersonal, teamwork, and communication skills.
- Able to influence, negotiate, and apply commercial acumen.
Mondelēz International is a leading global snacking company with a diverse portfolio of iconic brands. We are committed to leading the future of snacking and making a positive impact on society. Our company values include a strong commitment to diversity, equity, and inclusion, as well as a focus on sustainability and social responsibility.
We are an equal opportunity employer and welcome applications from qualified candidates who share our values and are passionate about making a difference in the world of snacking.
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