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Customer Service Manager
hace 2 meses
Mondelēz International is seeking a highly skilled Customer Service Manager to join our team in Mexico. As a key member of our Customer Collaboration (CLD) team, you will be responsible for managing customer relationships, improving supply chain efficiency, and driving business growth.
Key Responsibilities- Develop and implement effective customer collaboration strategies to drive business growth and improve customer satisfaction.
- Manage customer relationships, including communication, issue resolution, and account management.
- Collaborate with cross-functional teams, including sales, logistics, and demand planning, to ensure seamless execution of customer orders and requests.
- Analyze data and metrics to identify trends and areas for improvement, and develop strategies to address these opportunities.
- Lead and develop a team of customer service professionals to ensure excellent customer service and support.
- Bachelor's degree in Industrial Engineering, Systems Engineering, Logistics, or a related field.
- Proven experience in customer service, logistics, or a related field, with a strong understanding of supply chain management.
- Excellent communication, interpersonal, and leadership skills, with the ability to influence and negotiate with customers and stakeholders.
- Strong analytical and problem-solving skills, with the ability to analyze data and metrics to drive business decisions.
- Fluency in English, with intermediate level of proficiency.
Mondelēz International is a leading global snacking company with a diverse portfolio of iconic brands. We are committed to delivering high-quality products and exceptional customer service, while driving business growth and innovation.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven professional with a passion for customer service and supply chain management, we encourage you to apply for this exciting opportunity.
