IT Service Delivery Manager
hace 2 días
Nuvit Service is seeking a highly skilled IT Service Delivery Manager to join our team.
About the RoleThe IT Service Delivery Manager will be responsible for ensuring seamless delivery of services to our clients. This includes leading project teams, resolving reliability issues, monitoring progress, tracking key performance indicators (KPIs), and managing budgets.
Key Responsibilities- Manage client relationships, exceeding expectations
- Single point of escalation for service-related issues, available for out-of-hours escalation for critical issues
- Delivery management of value-added services to customers, meeting SLAs and KPIs
- Monitor and report on services' financial performance
- Strong ITIL exposure, certified accreditation preferred
- Experience with ServiceNow, O365/Teams/Outlook
- Track record of developing strong client relationships, customer satisfaction, and service improvement
- 4-5 years of experience in Identity Management
- 4-5 years of hands-on experience with infrastructure technology
- Good organization and planning skills
- Advance Level English
- Technical English required
- Highly motivated, driven, and willing to work independently
- Proactive, teamwork
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