Customer Service Manager

hace 2 días

Ciudad de México, Ciudad de México Mondelēz International A tiempo completo

About the Role

The Jr. Manager of Customer Service is a key position in the back office of the Supply Chain operation. This role is responsible for managing customer collaboration, improving value and service to customers, and increasing supply chain efficiency. The ideal candidate will have experience in customer supply chain management, cross-functional experience, and leadership skills.

Key Responsibilities

  • Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply, and external partners.
  • Achieve KPIs targets including customer service, invoice accuracy, overdues, and deductions through effective implementation of processes.
  • Create a winning team that secures current and future plans by developing, coaching, delegating, and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization.
  • Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration.
  • Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer.

Requirements

  • University degree in Industrial Engineering, Systems Engineering, Logistics, or Business Administration.
  • Knowledge of storage and transportation.
  • Good skills and understanding in the management and collaboration with customers - Stakeholder management.
  • Desirable experience in order management.
  • Experience in data analysis.
  • Previous experience in operational back office management.
  • SAP and database knowledge.
  • Intermediate English.

About Mondelēz International

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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