Partner Experience Onboarding Specialist

hace 1 semana

Ciudad de México, Ciudad de México Qualtrics A tiempo completo

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally.

Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.


When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them.

Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light.

You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

Why We Have This Role:

How You'll Find Success

  • Partner Satisfaction: Success is measured by the satisfaction and success of the partners you onboard. Building strong relationships, meeting their expectations, and providing exceptional support throughout their onboarding journey will ensure their satisfaction. Regularly seeking feedback and addressing any concerns promptly will demonstrate your commitment to their success.
  • Smooth Onboarding Process: A successful onboarding process is characterized by efficiency, organization, and effective communication. Ensuring a seamless transition for partners, minimizing disruptions, and providing the necessary resources and training are key components of success. Meeting or exceeding onboarding timelines and milestones is an indicator of a wellexecuted process.
  • Business Impact: A successful Partner Experience Onboarding Specialist contributes to the overall growth and success of the organization. By effectively onboarding partners, nurturing relationships, and facilitating their success, you can drive business growth, increase partner activation, retention, and revenue generation. Demonstrating positive business impact and achieving key performance indicators (KPIs) related to partner growth and satisfaction are markers of success.

How You'll Grow:

  • Expertise in

Partner Experience:
You will have the opportunity to develop a deep understanding of partner onboarding and management processes.

Over time, you can become an expert in designing and executing effective onboarding strategies, enhancing partner experiences, and driving business growth through strong partnerships.


  • Relationship Management: This role requires building and maintaining relationships with partners. By honing your communication, negotiation, and stakeholder management skills, you can excel in building strong partnerships and becoming a trusted advisor to partners.
  • Crossfunctional Collaboration: Collaborating with various internal teams, such as Sales, Marketing, and Product Development, enables you to gain insights into different aspects of the business. You can expand your knowledge and expertise by working closely with these teams, enhancing your understanding of their roles and responsibilities.

Things You'll Do:

  • Develop and manage a comprehensive onboarding program for new partners, ensuring a smooth and efficient transition into our organization.
  • Serve as the main point of contact for new partners throughout their onboarding journey, providing guidance, answering questions, and resolving any potential issues.
  • Collaborate with various internal teams, including Sales, Marketing, and Operations, to ensure alignment and consistent messaging during the onboarding process.
  • Conduct virtual and inperson training sessions to educate partners on our products and services, ensuring they have a thorough understanding of our offerings.
  • Customize onboarding plans to fit the unique needs and goals of each partner, ensuring their expectations are met and exceeded.
  • Proactively identify potential roadblocks or challenges during the onboarding process and work with the appropriate teams to develop solutions.
  • Track and analyze partner onboarding data, identifying areas for improvement and implementing necessary changes to streamline and enhance the onboarding experience.
  • Collaborate with the product development team to provide feedback from partners regarding product enhancements or improvements.

What We're Looking For On Your Resume:

  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Proven experience in partner onboarding, customer success, or account management roles.
  • Exceptional interpersonal and communication skills, with the ability to effectively communicate complex information to various stakeholders.
  • Strong organizational and project

  • Associate New Partner

    hace 1 semana

    Ciudad de México, Ciudad de México Expedia Partner Solutions A tiempo completo

    Associate New Partner - Hotel - English/SpanishThe Associate's primary responsibility is to assist in the set up and onboarding of conventional lodging properties within their assigned territory. In doing so, you will also continuously look to effectively onboard new partners and help them improve the production potential from their participation in the...

  • Functional Onboarding Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Nasdaq A tiempo completo

    Functional Onboarding Specialists need to provide essential support and guidance to customers from early stages until go-live of NTS service implementation and usage. They are the point of contact for any queries, bespoke advise, troubleshooting, and coordinating with internal NTS teams to ensure a smooth onboarding process Client Engagement: · Effectively...

  • Onboarding (Kyc) Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Onboarding (KYC) SpecialistAre you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you.Join our team. The Customer Onboarding (KYC) Team is accountable for supporting customer vetting and entitlement activities to ensure compliance with Thomson...

  • Brand Partner Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México IBM Qatar A tiempo completo

    IntroductionA Brand Partner Specialist role in IBM means a career where you're leading prospective clients towards IBM world-class IT support services and insights for multivendor IT environments—including servers, storage, networking, security and software.Excellent onboarding and an industry leading learning culture will set you up for positive impact...

  • Customer Onboarding Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Technical Onboarding Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Nasdaq A tiempo completo

    As a "Technical Onboarding Specialist", you will be responsible for onboarding new and existing customers onto the Nasdaq Trade Surveillance Software as a Service (SaaS). In this role, you will manage the customers and internal stakeholders and perform hands-on technical integration & data testing to onboard customers. You can expect an autonomous but...

  • Customer Onboarding Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Onboarding Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Partner Success Associate

    hace 1 semana

    Ciudad de México, Ciudad de México Expedia Partner Solutions A tiempo completo

    Partner Success Associate (Portuguese & English)The Partner Success Associate's primary responsibility is to ensure that Expedia Group's lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base. In doing so, Partner Success Associates will also continuously work with Expedia Group's diverse...

  • Customer Experience Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years of program or project management experienceAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform....

  • Partner Development Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton's Corporate Sector division is currently seeking a Partner Development Specialist.What you'll do:Job summaryThe Partner Development Specialist will work cooperatively with outside sales, sales management and internal/external customers to deliver exceptional customer and sales support with the goal to growing Eaton's Power Advantage Partner Program...

  • Customer Experience Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree Experience with ExcelAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution...

  • Partner Marketing Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Factorial HR A tiempo completo

    Entry Level Partners Marketing Specialist - Spanish Market Entry Level Partners Marketing Specialist - Spanish Market Hello At Factorial we're looking for a new Junior Partner Marketer for the Spanish market to help us boost the company's growth to the next level. Ready to be part of the challenge? The Role: The Partners Marketing team is growing, and...

  • Onboarding Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Rappi A tiempo completo

    Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos¿Quieres saber por qué Rappi?- VEMOS OPORTUNIDADES donde otros ven problemas;- VEMOS CERCANIA donde otros ven distancia;- VEMOS ADRENALINA donde otros ven presión.Únete a un...

  • Partner Support Specialist

    hace 1 semana

    Naucalpan de Juárez, México NOKIA A tiempo completo

    Join us in creating the technology that helps the world act togetherWe are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.Be part of a culture built on an inclusive way...

  • Partner Technical Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México IBM A tiempo completo

    IntroductionIBM offers a world-class public cloud. But what sets us and your career apart is our approach to hybrid cloud.A Technology Sales Representative role (what we internally call a, 'Brand Sales Specialist') in IBM Cloud means a career where you're leading prospective clients towards IBM Cloud Paks and Red Hat OpenShift products. It means you'll be...

  • Onboarding Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Rappi A tiempo completo

    Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos¿Quieres saber por qué Rappi?- VEMOS OPORTUNIDADES donde otros ven problemas;- VEMOS CERCANIA donde otros ven distancia;- VEMOS ADRENALINA donde otros ven presión.Únete a un...

  • Partner Support Specialist

    hace 1 semana

    Naucalpan de Juárez, México Nokia A tiempo completo

    Join us in creating the technology that helps the world act togetherWe are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.Be part of a culture built on an inclusive way...

  • Client Onboarding Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México APPARKO TECNOLOGIA SAPI DE CV - Benito Juárez, Ciudad de México DF A tiempo completo

    The Role:Is responsible for overseeing the implementation of new service for our customers. You:The ideal candidate will possess excellent verbal and written communication skills, strong time management and work ethic. Responsibilities:Manage customers through our on-boarding process.Obtain necessary technical and business information required from...

  • Sr IXT Business Partner, International Experience

    hace 1 semana

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    Sr IXT Business Partner, International Experience - LATAMAre you someone who wants to be involved in designing and delivering innovative strategies that address equity, grow inclusion and build a better experience for employees around the world? If so, we're looking for youThe Amazon Inclusive eXperiences and Technology (IXT) Organization is seeking a...