Desktop Support Specialist
hace 5 días
We are seeking a highly skilled Desktop Support Specialist to join our team at Sybex Support Services Llc. As a key member of our IT support team, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving technical issues, and collaborating with other teams to ensure seamless support.
Key Responsibilities- Technical Support: Provide technical support to clients via phone, email, and in-person, troubleshooting and resolving technical issues related to desktop systems, printers, and operating systems.
- Collaboration: Work collaboratively with other IT teams, including Service Desk, Data Center, and Network Infrastructure, to ensure effective support and resolution of technical issues.
- Documentation: Document and track technical issues, including forming an RCA (Root Cause Analysis), to ensure timely resolution and quality support.
- Communication: Excellent written and verbal communication skills, with the ability to work in a fast-paced environment and provide exceptional customer service.
- Commercial Experience: 2+ years of technical support experience in a hybrid Windows and MAC environment.
- Technical Skills: Excellent knowledge of Windows operating systems, MS Office, and remote support technologies such as Remote Desktop, Apple Remote Desktop, and VNC.
- Soft Skills: Proven ability to work in a fast-paced environment, excellent organizational and administrative skills, and a self-starter attitude with a high standard for quality.
This is a part-time, contract position that requires in-person work at our office location.
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