Network Support Specialist

hace 2 meses


Ciudad de México, Ciudad de México Cisco Meraki A tiempo completo
About the Role

Cisco Meraki is seeking a highly skilled Network Support Specialist to join our team. As a Network Support Specialist, you will play a critical role in providing exceptional technical support to our growing client and partner base.

Key Responsibilities
  • Provide technical support to customers and partners via phone, email, and other communication channels.
  • Diagnose and resolve complex network-related issues, including wireless, security, and switching problems.
  • Collaborate with other support team members to resolve network outages and incorrect configurations.
  • Work with engineering and product management teams to diagnose and resolve critical issues.
  • Stay up-to-date on Meraki features and technology through training and self-paced learning.
Requirements
  • Strong understanding of network technologies, including firewalls, content filters, routing/switching, VLANs, VPNs, and 802.11a/b/g/n/ac wireless.
  • Experience supporting or testing LANs, VLANs, wireless networks, VPNs, NAT devices, and DHCP servers.
  • Excellent written and verbal communication skills.
  • Ability to articulate technical concepts to non-technical stakeholders.
  • Strong problem-solving and critical thinking skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related field.
  • Networking certifications, such as CCNA, CCNP, or CWNA, are a plus.
About Cisco Meraki

Cisco Meraki is a leading provider of cloud-managed IT solutions. We connect people, processes, data, and things to create a more connected and sustainable world. Our team is passionate about innovation, diversity, and inclusion, and we're committed to creating a workplace that reflects these values.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and talented individual who is passionate about network support, we encourage you to apply for this exciting opportunity.



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