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Guest Service Expert
hace 3 meses
Nuestro trabajo va mucho más allá de simplemente servir comida a los huéspedes y llevar la cuenta. Queremos brindar una experiencia inolvidable y única que no se base únicamente en la comida y la bebida. Los Expertos de Servicio al Huésped tienen la iniciativa de ofrecer una amplia gama de servicios para garantizar que la experiencia del huésped sea excepcional. Desde preparar las mesas, coordinarse con la cocina, interactuar y atender a los huéspedes, hasta mantener limpias las áreas de trabajo y almacenamiento, los Expertos de Servicio al Huésped hacen que cada interacción sea parte de una experiencia memorable.
Más allá de las responsabilidades específicas del cargo, hay aspectos clave para el éxito en esta función:
- Crear un entorno de trabajo seguro.
- Seguir las normas y procedimientos de la empresa.
- Mantener altos estándares de calidad.
- Asegurarse de que el uniforme, la apariencia personal y la comunicación sean profesionales.
Los Expertos de Servicio al Huésped están constantemente en movimiento, desde estar de pie y caminar largas distancias hasta leer detenidamente el menú, realizar diversas tareas físicas y asegurarse de que los huéspedes estén satisfechos para que la operación del hotel funcione sin problemas.
APTITUDES DESEABLES:
- Educación: Título de estudios secundarios o certificado equivalente de un programa de Educación General (General Educational Development, GED).
- Experiencia laboral afín: Menos de 1 año de experiencia laboral relacionada.
- Experiencia como supervisor: No es obligatoria la experiencia previa como supervisor.
- Licencia o certificación: Ninguna requerida.
Marriott International es un empleador que promueve la diversidad y la inclusión. Creemos en la importancia de tener un equipo diverso y en fomentar una cultura inclusiva que valore a las personas por encima de todo. Nos comprometemos a respetar el principio de igualdad de oportunidades y a no discriminar por motivos protegidos como la discapacidad, el estatus de veterano o cualquier otra condición amparada por las leyes vigentes.
