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Guest Service Ambassador
hace 2 meses
We are seeking a highly skilled Guest Service Executive to join our team at Accor Hotels. As a Guest Service Executive, you will be responsible for creating unforgettable experiences for our guests.
Key Responsibilities- Guest Welcome and Check-in: Provide a warm welcome to guests, register and process check-in for all arrivals, and update guest information in the system.
- Cashiering and Foreign Exchange: Be accountable for cashiering duties, foreign exchange transactions, night audits tasks, and settlement upon the departure of guests.
- Room Allocation and Guest Requests: Prepare for daily arrivals in terms of room allocation and checks traces for any special requests of guests.
- Previous Experience: Previous experience in a similar role in a 5-star hotel setting is an asset.
- Interpersonal and Communication Skills: Strong interpersonal and communication skills with a passion for service are essential.
- Service Focused Personality: A service-focused personality is essential, and experience is an asset.
- Technical Skills: Prior experience working with Opera or a related system is required.
- Language Skills: Must be a Russian, German, or French speaker.
- Employee Benefits: Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Learning and Development: Learning programs through our Academies and the opportunity to earn qualifications while working.
- Career Growth: Opportunity to develop your talent and grow within your property and across the world.
- Corporate Social Responsibility: Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.
