Director - Front Office
hace 2 semanas
Job Description
Director - Front Office (
Job Number:
HOT0AMBB )
Work Locations Work Locations : DoubleTree Durango 501 Camino Del Rio Durango 81301
Come join the:
The Best Workplace in the World 2023 #1 Best Company in the US 2024 #1 Best Company for Women 2023 according to 100 Best Places to Work A Director of Front Office is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Range of pay is $65, ,000, DOE.What will I be doing? Specifically, you would be responsible for performing the following tasks to the highest standards:
Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewardMonitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordinglyInitiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenueImplement and monitor all corporate marketing programsEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and eventsRun and complete daily reports, analyze data and make decisions based on dataResolve guest issues and concerns to guest satisfactionRecruit, interview and train team membersWhat are we looking for? To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
A degree or diploma in Hotel Management or equivalentA minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectorHigh level of IT proficiencyHigh level of commercial awareness and sales capabilitiesExperience of managing people and developing peoplePrevious experience of managing a department and Profit and Loss accountExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceAbility to work under pressureFlexibility to respond to a variety of work situationsAbility to work on your own and as part of a teamIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Familiar with Property Management SystemsA degree or diploma in Hotel Management or equivalentWhat benefits will I receive: Daily Pay, giving team members instant access to earnings.
Depending upon eligibility, a vacation or Paid Time Off (PTO) benefit.You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners.
After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans which includes life insurance.Additional voluntary benefits include long-term disability, flexible spending accounts, accidental death and dismemberment, legal plans, voluntary medical benefits and employee stock purchase, depending on eligibility.
Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs.
The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States.
What will it be like to work for Hilton? Since being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:
QualityProductivityCustomer Focus Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it allSchedule Schedule :
Full-time
Brand :
Doubletree by Hilton
Job Job :
Guest Services, Operations, and Front Office
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