Customer Service Representative

hace 2 meses

Tlaquepaque, Jalisco, México HP A tiempo completo

Customer Service Representative

Description -

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

  • Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
  • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
  • Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
  • Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
  • Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
  • Represents team as a subject matter expert on internal processes to other functions and organizations.

Education and Experience Required:

  • First level university degree or equivalent experience.
  • Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge and Skills:

  • Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
  • Intermediate understanding of moderately complex internal operational issues.
  • Developed problem-solving and analytical skills.
  • Broad knowledge of the end-to-end process of sales operations.
  • Developing knowledge of local legal compliance issues.
  • Demonstrated teamwork and collaboration skills.
  • Ability to structure and apply developed organizational skills to manage daily operational issues.

#LI-POST

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

  • Customer Service Representative

    hace 5 días

    Tlaquepaque, Jalisco, México Avantive Solutions A tiempo completo

    **About Avantive Solutions**We are a leading call center in Mexico, dedicated to providing exceptional customer service to our clients in the USA.**Job Summary**We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service to our...

  • Customer Service Representative

    hace 5 días

    Tlaquepaque, Jalisco, México Avantive Solutions A tiempo completo

    **About Avantive Solutions**We are a leading call center in Mexico, dedicated to providing exceptional customer service to our clients in the USA.**Job Summary**We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service to our...

  • Bilingual Customer Service Representative

    hace 3 días

    Tlaquepaque, Jalisco, México Db Roberts Company A tiempo completo

    About the RoleAt Db Roberts Company, we are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service and support to our clients from various industries, including Electronics, Automotive, and...

  • Customer Service Representative

    hace 3 días

    Tlaquepaque, Jalisco, México Tata Consultancy Services (TCS) A tiempo completo

    About Tata Consultancy Services (TCS)TCS is a leading international company that offers a wide range of services and solutions to its clients.Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team in Guadalajara, Jalisco.Key ResponsibilitiesProvide excellent customer service to clients through various...

  • Customer Service Representative

    hace 5 días

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    **Job Summary**:Arrow Electronics, Inc. is seeking a highly skilled Customer Support Associate to join our team in Mexico. As a key member of our customer-facing team, you will be responsible for providing exceptional internal and external customer service, working closely with our sales team to resolve customer inquiries and issues.**Key...

  • Customer Service Representative

    hace 5 días

    Tlaquepaque, Jalisco, México Grupo Estrella Blanca A tiempo completo

    **About Us**Grupo Estrella Blanca is a leading company in the industry, committed to excellence and customer satisfaction.**Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Cashier. As a Cashier, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining...

  • Customer Service Representative

    hace 5 días

    Tlaquepaque, Jalisco, México Tata Consultancy Services A tiempo completo

    Tata Consultancy Services (TCS) is a global leader in information technology services, consulting, and business solutions. We are currently seeking highly skilled professionals to join our dynamic team as Technical Support Specialists. If you have a passion for technology, excellent problem-solving skills, and a desire to provide exceptional customer...

  • Bilingual Customer Service Representative

    hace 5 días

    Tlaquepaque, Jalisco, México Cs Enterprises At Connectnet A tiempo completo

    **Job Summary:**As a Bilingual Customer Service Agent at Cs Enterprises At Connectnet, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional experience.**Key Responsibilities:**- Respond to customer inquiries and requests in a timely and professional manner.- Communicate...

  • Customer Service Representative

    hace 5 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryThis role is responsible for acting as the primary point of contact for addressing customer inquiries, concerns, and feedback while maintaining accurate records of all interactions to share insights with internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for...

  • Taquillero/A - Customer Service Representative

    hace 5 días

    Tlaquepaque, Jalisco, México Grupo Estrella Blanca A tiempo completo

    **About Us**Grupo Estrella Blanca is a leading company in the industry, committed to excellence and customer satisfaction.**Job Summary**We are seeking a highly motivated and detail-oriented Taquillero/A to join our team. As a Taquillero/A, you will be responsible for providing exceptional customer service, handling cash transactions, and working in a...

  • Sales Representative

    hace 5 días

    Tlaquepaque, Jalisco, México Grupo Estrella Blanca A tiempo completo

    Join Our Team at Grupo Estrella BlancaAbout the Role:We are seeking a highly motivated and customer-focused individual to join our sales team as a Sales Representative. As a Sales Representative, you will be responsible for selling tickets to our customers and providing excellent customer service.Key Responsibilities:Sell tickets to customers in a fast-paced...

  • Sales Representative Wanted

    hace 2 horas

    Tlaquepaque, Jalisco, México Grupo Estrella Blanca A tiempo completo

    **About Us**Grupo Estrella Blanca is a leading company in the industry, and we're looking for a talented Sales Representative to join our team.**Job Summary**We're seeking a highly motivated and customer-focused individual to sell tickets and provide exceptional customer service.**Key Responsibilities**• Provide excellent customer service and support to...

  • Sales Representative

    hace 5 días

    Tlaquepaque, Jalisco, México W.W. Williams Company A tiempo completo

    **Job Summary**: As a Sales Representative at W.W. Williams Company, you will work closely with customers to understand their needs and provide solutions that meet their requirements. This role involves communicating with customers to determine their concerns, problems, or needs, and matching their needs with our product and service offerings.**Key...

  • E-commerce Service Representative

    hace 5 días

    Tlaquepaque, Jalisco, México Arrow Electronics A tiempo completo

    About the Role:We are seeking a highly skilled and customer-focused individual to join our Digital Team as a Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers through various channels.Key Responsibilities:Provide timely and effective support to customers...

  • Returns Service Representative Jr

    hace 1 mes

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Returns Service Representative Jr.Description -Job Summary• This role is responsible for acting as the point of contact for addressing basic returns related customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team...

  • Customer Sales Representative

    hace 5 días

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    **Job Summary**:Arrow Electronics, Inc. is seeking a highly skilled Customer Sales Specialist to join our team. As a key member of our sales team, you will be responsible for establishing and maintaining strong relationships with our customers, suppliers, and internal stakeholders.**Key Responsibilities**:• Manage the overall account relationship and...

  • Customer Experience Representative

    hace 5 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job Summary:This role is responsible for enhancing the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams. The role maintains positive customer relationships, gathers and analyzes feedback, and tracks key performance metrics to share insights with management. The role participates in training,...

  • Bilingual Sales Representative

    hace 3 días

    Tlaquepaque, Jalisco, México Avantive Solutions A tiempo completo

    Job Summary:Avantive Solutions is seeking a highly motivated and results-driven Bilingual Sales Representative to join our team. As a key member of our sales team, you will be responsible for communicating with customers across the US, providing sales solutions based on their needs, and working collaboratively with a team of professionals in a fast-paced...

  • Customer Service Liaison

    hace 5 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Key Responsibilities:**- Serve as the primary point of contact for regular customer accounts, addressing daily operational matters and resolving issues that may arise from the sales process.- Collaborate with internal teams, including sales, supply chain, and logistics, to resolve customer support-related issues.- Utilize strong communication skills to...

  • Support Operations Representative

    hace 2 meses

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Support Operations RepresentativeDescription -Job Summary• This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management. The role collaborates with regional and global teams on service planning and execution, fosters cross-functional...