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Customer Service Representative
hace 2 meses
**Job Summary**:
Arrow Electronics, Inc. is seeking a highly skilled Customer Support Associate to join our team in Mexico. As a key member of our customer-facing team, you will be responsible for providing exceptional internal and external customer service, working closely with our sales team to resolve customer inquiries and issues.
**Key Responsibilities**:
• Provide expert customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
• Collaborate with the sales team to coordinate customer orders, process returns, and resolve customer complaints.
• Work closely with the Asset team to process customer orders and resolve issues in a timely manner.
• Develop and maintain strong relationships with customers, providing personalized support and solutions to meet their needs.
**Requirements**:
• Typically requires a 2-year degree and 2-4 years of experience or High school graduate with equivalent related experience.
• 1-3 years of customer service experience.
• Intermediate knowledge of Microsoft Excel.
• Ability to communicate fluently in English.
**What We Offer**:
• Competitive financial compensation, including various compensation plans.
• A solid benefits package, including 30 days of Christmas bonus, 40% vacation premium, 12 vacation days, and more.
• Opportunities for growth and professional development.
• A dynamic and supportive work environment.
**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
**Time Type**:
Full time
**Job Category**:
Business Support
