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Bilingual Customer Service Representative

hace 2 meses

Tlaquepaque, Jalisco, México Db Roberts Company A tiempo completo
About the Role

At Db Roberts Company, we are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service and support to our clients from various industries, including Electronics, Automotive, and Mechanical metal industries.

Key Responsibilities:

  • Provide timely and effective service to customers through various channels, including phone, email, and in-person interactions.
  • Develop and maintain strong relationships with customers and internal stakeholders to ensure seamless communication and issue resolution.
  • Respond to customer inquiries and concerns in a professional and courteous manner, ensuring high levels of customer satisfaction.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with industry trends and product knowledge to provide accurate and informed responses to customer inquiries.

Requirements:

  • Bachelor's degree in a related field, such as Business Administration or Communications.
  • Minimum 1 year of experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].