Operations Support Analyst

hace 2 meses

Ciudad de México, Ciudad de México Qualtrics A tiempo completo

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

Operations Support Analyst

Why We Have This Role

We are seeking people to join an industry-leading team to help prepare our Technical Support Specialist for success in their L1 role and beyond, while also evolving and scaling our operation to support a rapidly growing business. We seek people with the potential to become future leaders in the company­. If you are our next hire, you have a track record of success at Qualtrics, technical aptitude and deep experience with the Qualtrics platform, the desire to coach and develop junior team members, and ability to work both independently and collaboratively on projects.

How You'll Find Success

  • A top performer enables the success of the Technical Support Specialists and executes on business-critical and strategic department-wide projects.
  • As an authority in the Qualtrics product, you will ensure our teams can effectively help our customers through a mix of instructing and troubleshooting.
  • While training and coaching our Technical Support Specialists and contributing to operational needs are your core foci, you can join and lead projects that have an impact not just on this team­ but across the organization as a whole.
  • Data is at the core of how we measure success. The ability to analyze this information, provide recommendations and execute on a plan are critical to being successful in this role.

How You'll Grow

  • Once you have mastered this role, future opportunities will become available to expand your leadership by leveraging your knowledge of our customer base and how they use our product, Qualtrics' operational needs, and project management.
  • Your communication, analytical, problem solving and customer service skills are critical as you help manage escalations and work directly with Technical Support Specialists, Clients, Customer Success representatives, Account Executives, Engineering, Resolutions and others throughout the organization to resolve issues and deliver solutions.
  • The one constant about Qualtrics is progress ­- you regularly adapt and learn as our products and processes evolve.

Things You'll Do

  • We have an open office environment here at Qualtrics­, so you collaborate with Technical Support Specialists, Operations Support Team, and Global Operations Managers by finding outside-the-box solutions for both our customers and our processes.
  • As a process and product expert, you'll provide training and coaching to our L1 Technical Support Specialists on standards of excellence in the role.

What We're Looking For On Your CV

  • Meeting or exceeding expectations at your current level
  • Deep technical experience with the Qualtrics platform.
  • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment.
  • Excellent analytical skills.
  • Ability to communicate and teach complicated concepts. Ability to communicate professionally with mid-level managers and executives.
  • Detail-orientation with an ability to prioritize and meet deadlines.
  • Experience in people management, project management, and/or data analysis as a long term career.
  • Prior instructing, research, or tutoring experience.
  • Knowledgeable in G-Suite, SQL/Datamart, Genesys, Excel

What You Should Know About This Team

  • We're a global team We help customers around the world and thrive in a culture of collaboration and learning.
  • You'll be challenged in a fast-paced environment where no two days are the same.
  • Prepare to learn from others, as you mentor them and develop your management skills.

Our Team's Favorite Perks and Benefits

  • Competitive salary, performance bonuses, and savings investment account.
  • Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
  • Experience bonus to be used for an "Experience" of your choosing every year.
  • Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy.


The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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