IT Support Operations Specialist
hace 5 días
Lenovo is seeking an IT Support Operations Specialist to play a critical role in supporting workflow systems and data management, workflow management, operations, IT process efficiency, process recommendations & customer resolutions.
Key Responsibilities:
- Administer system: user accounts, passwords, resets, setting up rules, track issues, and process improvement initiatives.
- Support system administration tasks and update project plans, including supporting data to and from the system.
- Support customers on the use of tools, including training, use cases, support questions, issue resolution, and confirm system data quality.
- Perform testing of new enhancements and software tools, document process updates for end users.
- Support system administration processes including data input based on use case need for eDiscovery and other Legal Operations supported systems, execute support tasks, and support signatory and approval processes.
- Support other Operations tools as needed such as SharePoint sites and web tools, Chatbot Q&A input and testing, and other applications that allow Legal users to interact with the Legal team more effectively.
Requirements:
- English advanced (fully bilingual) as this position reports to USA.
- Management systems experience, 2+ years.
- Experience in workflow systems.
- Bachelor's degree in IT or related field.
- Experience with Process Flow charts and word documentation for processes.
- Teamwork skills.
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