IT Support Operations Specialist

hace 5 días


Ciudad de México, Ciudad de México Lenovo A tiempo completo
Job Summary

Lenovo is seeking an IT Support Operations Specialist to play a critical role in supporting workflow systems and data management, workflow management, operations, IT process efficiency, process recommendations & customer resolutions.

Key Responsibilities:

  • Administer system: user accounts, passwords, resets, setting up rules, track issues, and process improvement initiatives.
  • Support system administration tasks and update project plans, including supporting data to and from the system.
  • Support customers on the use of tools, including training, use cases, support questions, issue resolution, and confirm system data quality.
  • Perform testing of new enhancements and software tools, document process updates for end users.
  • Support system administration processes including data input based on use case need for eDiscovery and other Legal Operations supported systems, execute support tasks, and support signatory and approval processes.
  • Support other Operations tools as needed such as SharePoint sites and web tools, Chatbot Q&A input and testing, and other applications that allow Legal users to interact with the Legal team more effectively.

Requirements:

  • English advanced (fully bilingual) as this position reports to USA.
  • Management systems experience, 2+ years.
  • Experience in workflow systems.
  • Bachelor's degree in IT or related field.
  • Experience with Process Flow charts and word documentation for processes.
  • Teamwork skills.


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