Application Support Analyst

hace 5 días


Ciudad de México, Ciudad de México S&P Global A tiempo completo

About the Role:

Job Summary:

S&P Global is seeking a highly skilled Application Support Analyst - Data Support to join our team. As a key player in the implementation and support of our Global Index Data Platform, you will be responsible for ensuring the smooth operation of our index calculation platforms.

Key Responsibilities:

  1. Production Support: Manage daily production support for the index calculation platforms, ensuring timely resolution of issues and minimizing downtime.
  2. Data Load Monitoring: Monitor daily data load jobs to ensure accurate and efficient data processing.
  3. Critical Issue Resolution: Respond to critical production issues and provide immediate workarounds to maintain business continuity.
  4. Technical Support: Interact with business operations to provide day-to-day data & technical support, ensuring seamless communication and collaboration.
  5. Issue Analysis and Escalation: Analyze production issues, report defects, and collaborate with application development team for resolution, escalating critical or non-resolvable issues to the next level.
  6. Infrastructure Maintenance: Support the application code deployments and infrastructure maintenance, ensuring the stability and security of our systems.
  7. Process Improvement: Maintain support procedures & run-books, system checkout tasks, escalation contacts, and contribute to process improvements to enhance overall efficiency.

Requirements:

  1. Education: Bachelor's degree in computer science, Information Systems or Engineering is required.
  2. Experience: Candidates with minimum 1-3 years of technology experience would be preferred.
  3. Technical Skills: Experience in Database programming languages, SQL, PL/SQL, Mongo DB, are required. Experience in writing Unix Shell scripts is also required.
  4. Additional Skills: Experience or knowledge of AWS services like ECS, EKS, S3, CloudFront etc. would be a plus. Experience with Microsoft SQL Server would be a plus. Experience with Python - optional.
  5. Soft Skills: Excellent communication skills are essential, with strong verbal and writing proficiencies in English.

Location: Hybrid (2-3 days on site) in Mexico City, Mexico


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