Junior Customer Support Specialist

hace 4 semanas

Guadalajara, Jalisco, México Team Viewer A tiempo completo

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company's foundation in 2005, TeamViewer's software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs around 1,500 people globally. In 2021, TeamViewer achieved billings of around EUR 548 million. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

As a member of the Customer Support team, you will provide Level 1 technical support to end-users and assist with billing; working with clients to ensure the successful delivery of services.

  • Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
  • Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
  • Conduct online demonstrations to explain software functionalities to existing customers as needed
  • Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
  • Determine potential for sales opportunities and forward sales leads to the responsible teams
  • Make customer satisfaction calls and participate in surveying customers to further improve service delivery
  • Follow up on outstanding service issues to ensure customer success

Qualifications

  • High School diploma or GED
  • Associates or Bachelors degree in relevant field or equivalent work experience is preferred
  • 1+ years prior work experience in a high volume call-center, customer care role is highly preferred
  • Excellent oral and written fluency in English & French (Mandatory)
  • Advanced knowledge of Windows operating systems is required
  • Intermediate knowledge of MS Office software is required
  • High level of IT and technical knowledge with interest in the IT field

Additional information

  • Please note this is in office ONSITE position: Av Adolfo Lopez Mateos 2405 Col. Providencia.
  • We offer flexible work arrangements and remote option up to 50%.
  • Competitive compensation including stock-based options
  • Flexible PTO and paid holidays
  • 401(k) with employer matching
  • Comprehensive Health insurance package including 100% employer-paid medical coverage
  • Up to 12 weeks of Parental Leave
  • Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
  • Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings
  • Open door policy and casual dress code
  • We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us

TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we're focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best. TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis. If you are unable to submit your application because of disability, please contact us at ***** and we will reasonably accommodate.

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