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Customer Support Specialist
hace 2 meses
Job Summary
The Customer Support Specialist plays a pivotal role in ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as well as ensure proper billing of invoices. Additional responsibilities include providing both sales and customer support by checking inventory, preparing quotations, and communicating with customers.
Key Responsibilities
- Establishes and maintains the customer order management system.
- Receives orders and conducts pre-audits to ensure order accuracy.
- Sends back orders/contracts as necessary.
- Tracks order status and signature confirmation to ensure timely delivery.
- Coordinates delivery of orders.
- Verifies invoices and arranges billing to expedite receipt of payment.
- Provides sales support and completes tasks such as inventory checks and customer reception as needed.
- Performs other customer support-related tasks as required.
- Travels as assigned; annual travel to international locations required.
Experience and Qualifications
- Bachelor's degree in International Trade, Marketing, Business, or similar field preferred.
- Relevant experience in fields such as foreign trade or import-export companies preferred.
- Excellent verbal and written communication skills, proficient in the English language.
- Maintains composure under pressure in a fast-paced work environment.
- Proven time management, problem-solving, and organizational abilities.
A Culture of Collaboration & Personal Growth
At Mycronic AB, we value the relationships we have with our customers and each other as keys to success. Join us in working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that promotes personal growth and embraces diversity.
Here you are expected to have a voice and will be encouraged to get involved. This mindset empowers our people to make a positive difference for a broad range of businesses, society, and the planet every day.
Learn more about Mycronic AB and what it's like to work with us:
For a company founded on passion, collaboration, and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. We believe that diversity is our competitive edge.
