Sea Logisctics Customer Care Supervisor FS-OC
hace 4 semanas
- 1. Revisar y administrar el FSL de los embarques para asegurar un correcto seguimiento a la administración / KPIs financieros:
2. Notificar al equipo de TLM/Pricing en caso de discrepancias sobre las tarifas de compra vs tarifas de venta
3. Validar que los chek list de implementaciones sean llenados correctamente para los negocios que esten a su cargo
4. Dar solución de problemas de clientes en conjunto con gerente de servicio a clientes
5. Establecer instrucciones de emisión de facturas y notas de crédito
6. Dar soporte para la solución de problemas referentes a liberación de contenedores y despacho aduanal realizados por la compañía.
7. Asegurar que el proceso facturación se este llevando a cabo de acuerdo a los KPIs financieros y/o reglas de negocio establecidas a nivel cliente.
8. Mantener actualizadas las tarifas de compra y venta por cliente
Las actividades son enunciativas más no limitativas
Licenciatura en Negocios Internacionales, Comercio Exterior, o a fin
Experiencia mínima de 3 años en la Industria Forwarding
Experiencia llevando equipos de trabajo
Dominio del producto marítimo
Manejo de Office 365
Inglés Avanzado
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Sea Logisctics Customer Care Supervisor
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