Client Relations Manager

hace 3 semanas

Ciudad de México, Ciudad de México Tiffany & Co. A tiempo completo
JOB DESCRIPTION

Position Overview:

This role is key to define and drive the client relations strategy, with a goal to retain and grow top clients through curated experiences and action plans. The role will also help contextualize internally the execution of all events. Working closely with key stakeholders in our corporate office in addition to our Global team. This position is key to ensuring success in delivery of exceptional experiences and events as part of the 360 Client Relations strategy.

The Client Relations & Events Manger must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people, and brand desirability. They will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit."

Key Accountabilities

Client Relations:

  • Be a strategic partner to the Managing Director, Store Directors and Store Managers; define the strategy for Tiffany & Co. Mexico.
  • Partner with advisors to develop personalized quarterly engagement plans for Tiffany & Co. Mexico top priority clients to drive retention; train team managers to continue doing the same with their teams and own the follow-through
  • Work with the private client team and client advisors to identify the right clients to send to High Jewelry Blue Book events to ensure we meet or exceed results
  • Partner with the leadership and client advisors to identify the right clients to send to global or regional exceptional experiences/events (e.g. exhibitions, key store openings, etc.); help create client experience programs around these
  • Support the implementation of high jewelry and top client re-activation programs at Tiffany & Co. Mexico.
  • Partner with commercial leaders to drive retail priorities (e.g. icons) and support key product launches to maximize sales and sell-through
  • Drive new high potentials recruitment opportunities; partner with the high jewelry and private client team to identify prospecting groups/partners to target
  • Partner with team to host and entertain top clients to drive retention and loyalty to brand
  • Define and manage the client gifting and charitable gifting strategies
  • Be the first point of contact for Client Advisors to strategize around high potentials
Events:
  • Implement a tiered event strategy to drive retention of top clients and growth of high potentials
  • Plan seasonal in-store activations to drive conversion and maximize client spend
  • Come up with event concepts to help re-engage top client segments
  • Support the Tiffany & Co. Mexico PR & Client Relations teams in implementing key events
  • Ensure that all events are implemented with the highest quality/execution standards and maximize commercial results
  • Identify the best vendors to ensure the finest execution of events while staying within budget
  • Ensure that detailed production timelines are shared in a timely manner to ensure that all cross-functional partners are clear on deliverables, timelines, roles and responsibilities
  • Oversee the events team composed of one manager and one coordinator
Required Qualifications:
  • 10+ years of experience in luxury Client Relations and event design and execution
  • Understanding, appreciation, and articulation of the brand
  • Proven experience in delivering elevated client centric events and defining a high potential recruitment strategy
  • Proven relationships with event design and production contacts in the luxury or fashion industry
  • Have a finger on the pulse of trends, influencers, art, music, food and fashion
  • Experience and cultural understanding of global markets and event practices oversees in the luxury market
  • Ability to manage multiple projects on an ongoing basis
  • Familiarity with conceiving and executing large scale events that can be scaled to fit in a retail environment for consumer-facing events
  • Comfort with managing budgets
  • Must be detail oriented, team player, self-starter and able to produce quality work in a fast-paced environment
  • Excellent verbal and written communication skills

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