Lead Account Executive
hace 2 semanas
About the role:
The Lead Account Executives specialized in New Sales plays a vital role in the acquisition, retention and profitability of net new customers, or the growth of existing customers with low acquisition levels assigned to the managed territory. As a successful New Sales specialist, your understanding of the Payments marketplace and our comprehensive suite of solutions will enable you to develop, and sell clients the solutions they need. Your executive presentation and relationship building skills, will enable you to present solutions to customer's management teams and above, and be called upon for your ability to solve problems and deliver results. Finally, as the point of contact for recently acquired or existing clients in your portfolio, your ability to build relationships, anticipate needs, ensure deadlines are met, and assist in the success of EVO's clients creates a recipe for success.
Be a part of a team where you will:
- Prospecting new clients.
- Establish productive, professional relationships with key personnel in assigned merchant accounts.
- Work with a diversity of client accounts that range in size, scope and volume.
- Drive referrals from existing business partnerships.
- Work in partnership with Bankers and Merchants, to expand our solution portfolio with client accounts.
- Follow-up of the negotiation process and facilitator with internal areas of EVO to maintain quality standards in the service.
- Know the competitive landscape, and how we position our solutions in the market. Assist and participate in the development/execution of marketing initiatives that highlights our differences and strengths.
- Act as a representation of EVO's values by incorporating the highest ethical and quality standards when working with all of our clients and prospects.
- Prospecting new clients.
- Establish productive and professional relationship with key personnel in assigned merchant accounts and with key contacts within Evo's bank's partners.
- Drive referrals from partners and manage these with agility.
- Attend customers and prospects requests by responding in a timely manner everything related to the commercial process. Ex: rates, fees, contract terms, processing solutions, etc.
- Follow-up of the negotiation process and facilitate interaction with internal areas of EVO to maintain quality standards in the service.
- Learn continuously about the competitive landscape, and how we position our solutions in the market. Assist and participate in the development/execution of marketing initiatives that highlights our differences and strengths, providing constant feedback to the management team.
- Act as a representation of EVO's values by incorporating the highest ethical and quality standards when working with all of our clients and prospects.
- Access and understand account information, billing information, expected revenue and transactions, to define acquisition strategies within your territory
- Manage accurate information about your customers, updating regularly technological tools provided (CRM, Performance indicators, etc)
- Make proactive calls and visits to customers or prospects to identify potential solutions that ensure the accomplishment of objectives.
- Ensure the accomplishment of goals through a strict monitoring of negotiations. Identify and escalate to the appropriate supervisor of both management staff and resolution areas to accelerate the start or growth of customer ́s revenue.
- Follow up the performance of KPIs like volume and revenue budget and SLAs within the assigned territory and establish strategies and actions to accomplish and improve these.
- Ability to handle multiple projects, work in a fast-paced environment and meet deadlines.
- Getting merchants compliant with mandatory regulations such as PCI, KYC or AML, and get merchant ́s related documents as needed.
- Responsible to assess the merchant's situation and determine the appropriate Evo ́s solution that can satisfy their needs.
- Continuous training in Evo ́s solution that allow to provide the customers with excellent advice.
- Monitoring implementation projects related to its client portfolio, ensuring strict monitoring and correct and timely interaction with internal areas to achieve implementations that meet customer ́s expectations in quality, time and service.
- Consistently at work and on time. Ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time.
- Problem Solving-Listens to the merchant first, then offers solutions that meets their needs.
- Professionalism: Approaches others in a tactful manner. Reacts well under pressure.
- Treats others with respect and consideration regardless of their status or position.
- Accepts responsibility for own actions. Follows through on commitments.
- Strong understanding of merchant services pricing.
- Be available on demand for customers after hours as needed.
- Work with a diversity of client accounts that range in size, scope and volume.
Required
- Bachelor's degree is required
- Excellent verbal and interpersonal skills required. Although previous experience in sales is not required, the desire to learn and grow in a sales position is mandatory.
- Strong verbal communication, active listening skills, and strong math and analytical skills.
- Ability to probe and identify customer issues and problem solve those issues
- Well organized with diligent follow up skills
- Intermediate computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) is required.
- Availability to hold face to face meetings or travel if is needed.
- Self-motivated and self-directed, goal oriented.
- Able to professionally and confidently communicate with C-Level Executives and merchants.
- Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers.
- Excellent analytical and time-management skills.
- Ability to work independently or as an active member of a team.
- Ability to meet or exceed quotas
- 1-2 years of experience in service and sales environments is preferred
- Payment processing or other financial services experience preferred
- Experience with CRM/Salesforce, both tracking sales pipelines and using this tool to build relationships is preferred; failing that, the openness to learn about these.
- Intermediate-Advanced English is preferred.
- Experience and skills in negotiation and influencing.
- Own your destiny with a worldwide payments industry leader where you can learn, grow, and advance
- Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more
- Thrive in a collaborative culture that supports innovation
Disclaimer
The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.
EVO Payments Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.
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