Sr. Specialist Customer Service

hace 3 semanas


Ciudad de México, Ciudad de México adidas A tiempo completo

Purpose & Overall Relevance for the Organization:

To support the Wholesale business to achieve sales and market strategy objectives

To ensure a reliable, adequate and competitive customer service level for all adidas Accounts

Key Responsibilities:

  • Recording and managing all types of orders (e.g. pre-orders and re-orders, contracts, call-off orders, off-price orders, direct shipments)
  • Managing the customer order books, ensuring it is always updated according to the customer's and company's needs and requirements, including the monitoring of electronic receipts for errors and correcting these errors using the tools provided (e.g. SASnet, EDI, missing article master data), revising fulfilment vs customer purchase orders, and shifting OB between ship-to's
  • Acting as key contact for customers' inquiries about order and delivery status, change requests, returns and claims, with communication through telephone, email, and customers' B2B portals
  • Compiling various order-related analyses and reports at the request of customers, sales reps or other related internal teams, concerning customer's open order book & order conversion, returns and claims tracking, monitoring of cancellations and credit/delivery blocks, launches, pre-pack promotions, etc.
  • Forwarding new customer set-ups and customer master data change requests from customers and sales team to CMD managers in Finance
  • Special Handling coordination for new enquiries and changes
  • Processing returns and complaints in line with the policy regulations while cooperating intensively with internal and external logistics partners (forwarding companies, inbound and outbound, warehouses), as well as with Finance and the insurance department
  • Extensively tracking forwarded deliveries and package deliveries and initiating escalation in the event of delays and irregularities
  • Support Sports marketing in processing of promo orders.

Knowledge Skills and Abilities:

  • Specialized knowledge and skills in respective work area
  • Broad knowledge in functional area

Requisite Education and Experience / Minimum Qualifications:

  • 2 years experience
  • 0 – 1 year informal management experience
  • experience in sports industry
  • strong stakeholder management skills
  • strong negotiation and project management skills
  • intermediate - advanced English level


  • Ciudad de México, Ciudad de México SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • sr. Specialist HR

    hace 6 días


    Ciudad de México, Ciudad de México ADIDAS A tiempo completo

    Principales ResponsabilidadesApoyo administrativo:Apoyo en trabajo administrativo de HR para todos los HRM ́s: generación de requisiciones, incidencias, analytics. On boarding para new hires para corporativo, agenda sesiones, visita a tiendas, a Cedis, etc. Coordinación de todas las agendas y envio de invitaciones para asegurar que el new hire tenga una...


  • Ciudad de México, Ciudad de México PUIG A tiempo completo

    La oportunidadEl Programa GO te permitirá tener una experiencia en distintas áreas de nuestra Compañía durante 18 meses, en dónde contarás con un mentor/a que te acompañará y guiará en diferentes desafíos que vivimos en la industria de lujo y belleza (fragancias y makeup).Tus retosEstamos en la búsqueda de interns para las áreas:E-Commerce:...


  • Ciudad de México, Ciudad de México PUIG, S.L. A tiempo completo

    La oportunidadEl Programa GO te permitirá tener una experiencia en distintas áreas de nuestra Compañía durante 18 meses, en dónde contarás con un mentor/a que te acompañará y guiará en diferentes desafíos que vivimos en la industria de lujo y belleza (fragancias y makeup).Tus retosEstamos en la búsqueda de interns para las áreas: E-Commerce:...


  • Ciudad de México, Ciudad de México PUIG, S.L. A tiempo completo

    La oportunidadEl Programa GO te permitirá tener una experiencia en distintas áreas de nuestra Compañía durante 18 meses, en dónde contarás con un mentor/a que te acompañará y guiará en diferentes desafíos que vivimos en la industria de lujo y belleza (fragancias y makeup).Tus retosEstamos en la búsqueda de interns para las áreas: E-Commerce:...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    Are you a Data Analytics specialist? Do you have Data Warehousing, Hadoop/Data Lake experience? Do you like to solve the most complex and high scale (billions + records) data challenges in the world today? Do you like to work on-site in a variety of business environments, leading teams through high impact projects that use the newest data analytic...


  • Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Sr. Operations Manager BPO - CDMXJob DescriptionThe Sr. Operations Manager is responsible for:Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage...

  • Guest Service Agent

    hace 6 días


    Ciudad de México, Ciudad de México Hilton A tiempo completo

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...


  • Ciudad de México, Ciudad de México Intercambios Internacionales de Vacaciones S.A. de C.V. A tiempo completo

    Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.Vacation Advisor –SpecialistDepartment: Member...


  • Ciudad de México, Ciudad de México CRAIG TEST A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doingJob Description: The Revenue Accounting Specialist will play an important role to ensure GAAP/IFRS compliance, revenue recognition accounting and policy across all Worldwide (WW) Ingram Micro businesses helping to drive growth as well as ensure alignment in financial reporting....

  • Professional Service

    hace 1 semana


    Ciudad de México, Ciudad de México Roche A tiempo completo

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...


  • Ciudad de México, Ciudad de México ABB A tiempo completo

    Business Development Specialist - Motion ProjectsTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Ciudad de México, Ciudad de México Hitachi Careers A tiempo completo

    Description:About the role:Service Delivery Consultants are skilled professionals who form part of our client's SaaS Operations team delivering services to our client's clients. The main purpose of the role is to contribute to the successful support and maintenance of their Dimension platform and to all aspects of service delivery around it.Service Delivery...


  • Ciudad de México, Ciudad de México Kuehne Nagel A tiempo completo

    Are you ready for an exciting new leadership opportunity? We invite you to join one of the most successful international logistics organizations globally, Kuehne+Nagel. Our branch in Cuautitlan Izcalli is looking for a CUSTOMER RENTENTION DIRECTOR to join our BUSINESS UNIT CONTRACT LOGISTICS team. Your Role Reporting to the VP of Contract Logistics, the...

  • Customer Service

    hace 1 semana


    Ciudad de México, Ciudad de México HSBC Mexico A tiempo completo

    Job description Please note this job advertisement is only available in Spanish. To view the job, select 'Español - ES' from the language selector in the page menu. Respalda múltiples equipos y operaciones que brindan servicios a clientes internos. Esta categoría no tiene responsabilidades de generación de ingresos o clientes externos y sirve a las...


  • Ciudad de México, Ciudad de México Infor A tiempo completo

    Infor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through...


  • Ciudad de México, Ciudad de México MasterCard A tiempo completo

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Ciudad de México, Ciudad de México Infor A tiempo completo

    Infor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through...


  • Ciudad de México, Ciudad de México Hootsuite A tiempo completo

    WHO YOU ARE:Tenacious. You are determined to succeed, and you are motivated by the success of Customers, colleagues and the community.Curious. You are always learning and seeking ways to make things better.Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.Humble. You lead with humility and...


  • Ciudad de México, Ciudad de México Epiroc Group A tiempo completo

    About Epiroc: Epiroc is a multinational company with a presence in 150 countries; which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining.It also offers world-class after-sales services and solutions for automation, digitalization...