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Billing Analyst
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Billing Analyst - Mexico
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.
Why We Have This Role
We are thrilled to expand our Shared Services Center to Mexico. The Qualtrics Finance Shared Services Center (QFSS) is a pillar of the Finance organization and allows Qualtrics to maximize the efficiency and effectiveness as well as quality of the finance processes while delivering global end-to-end process standards.
How You'll Find Success
Within QFSS, the Billing team is responsible for issuing Qualtrics company invoices and performing all Qualtrics billing related tasks. As the group who manages the very end of the sales cycle, the team will connect a wide variety of functions from sales to operations to accounting and ensure a smooth and efficient billing cycle. The team provides timely and relevant reporting and support projects for the overall Finance organization.
How You'll Grow
As a founding member of the QFSS Billing Team in Mexico, you will get the opportunity to be part of a valued group that contribute the success and development of Finance as well as the overall company. You will have the chance work independently within the Billing Team across all standard processes and have the chance to build new process and improve existing ones. This role offers many development opportunities of other skills and competencies that will help you shape your future career path across finance or other functions in the Shared Services Center.
Things You'll Do
- Manage the billing cycle for all of our new business
- Review sales opportunities to verify contracts and quotes, ensuring they are accurate and complete
- Manages finance cases requested by the sale organization on individual sales opportunities
- Partner with sales representatives who close deals
- Partner with other sale support groups including Deal Desk, Commercial Finance, Data Teams and Onboarding
- Proactively identify process gaps or inefficiencies and drive improvements
- Facilitate a smooth process for our clients to pay for their licenses
- Assist the QFSS Qualtrics Cash Collections team in resolving complex billing issues and dispute cases
- Participate in monthly close process
- Provide periodic key performance indicator updates to the senior management
- Collaborate closely and cross-functionally with other teams and departments
- Own strategic projects and initiatives that improve team functionality and efficiency
- Support the training of new team members
- Follow Qualtrics processes and use application tools available in NetSuite/Salesforce
- Support Ad-hoc queries and contributes to projects
- Contact for external and internal auditors
What We're Looking For On Your CV
- Successfully completed University Degree
- Solid problem solving and analytical skills
- Customer focus & business acumen
- Be a fast learner and a team player
- Ability to work under pressure
- Excellent interpersonal and communication skills
- Fluent written and spoken English is required
- Prior experience with enterprise billing/invoicing is an advantage
- Working experience from a Shared Service Centre is an advantage
- Knowledge of Google Suite (Gmail, Google Docs, etc.) preferred
- Prior experience with NetSuite/Salesforce preferred
Our Team's Favorite Perks and Benefits
- CFO & senior leadership are really invested in making finance an enjoyable department and solid culture
- Lots of learning opportunities - the leadership team prioritizes continual learning
- We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
- On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
- We believe in sharing Qualtrics success which is part of the compensation for all employees.
