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Senior Strategy and Operations Analyst
hace 2 meses
About FreshBooks
FreshBooks is a leading cloud-based software company that provides accounting solutions for small businesses. With a valuation of over $1 billion, we continue to scale our business to serve clients in over 160 countries worldwide. Our team is comprised of talented individuals from diverse backgrounds, and we offer a flexible work environment that caters to different working styles.
The Opportunity
FreshBooks is seeking a Senior Strategy and Operations Analyst to manage our complex billing processes and improve key performance indicators (KPIs). In this role, you will be responsible for analyzing our subscription billing offerings and identifying areas for improvement to reduce involuntary churn and enhance business objectives. You will also have the opportunity to develop and implement operational procedures to ensure successful delivery of our operational initiatives.
Key Responsibilities
- Manage involuntary churn: Analyze payment collections rates across various markets, customer segments, and customer behavior to develop a roadmap of operational initiatives to reduce involuntary churn over time.
- Thoroughly understand our operational invoice-to-cash processes and make recommendations for improvements to automate processes, increasing performance and efficiency.
- Support the research and development of a billing operations roadmap to streamline workflows and improve financial performance.
- Develop and deliver regular reporting related to subscription revenues and payments, by channel and by market, from internal and external sources.
- Develop and monitor operational forecasts, review monthly and quarterly, and make changes as required.
- Continuously educate on FreshBooks' upcoming product capabilities and business evolutions, determining implications for the billing operations team to ensure smooth processes are maintained.
- Understand the unit economics of our business, know the areas billing ops can impact, and continuously measure our impact.
- Develop and implement operational procedures to ensure successful delivery of our operational initiatives.
- Work with FreshBooks' data teams to develop a roadmap to ingest relevant data in support of the team's objectives.
Requirements
- Strong analytical thinking skills and good financial acumen.
- Capable communicator that can effectively explain complex processes and background to a wide-ranging audience.
- 2+ years of experience in operations, billing, payments, or financial planning and analysis.
- Good understanding of the payment industry and payments processes, experience working with a billing or payments processing system.
- Proven experience creating and delivering best-in-class operational reporting and business analysis.
- Great negotiating skills, and experience working with 3rd-party vendors, and an understanding of what it takes to develop great, long-term partnerships.
- Attention to detail and a keen eye for identifying opportunities for improvements to existing operational processes.
- University degree in business, finance, or a related field or equivalent work experience.
Preferred Qualifications
- Aptitude for learning technical capabilities that would benefit your day-to-day work.
- 1+ years of experience in data management tools and SQL.
- Previous experience in billing or collections: understanding of pricing, packaging, and the software subscription ecosystem.
About FreshBooks
FreshBooks is a company that values its employees and recognizes their contributions. We offer a comprehensive benefits package, including health and wellness benefits, retirement savings programs, stock options, and generous time off. We are committed to creating a collaborative work environment that fosters growth and development.
