Customer Service Representative

hace 2 meses

Ciudad de México, Ciudad de México Chemours A tiempo completo

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

  • Manage the end-to-end (E2E) Order-to-Cash process including:
  • Establish/Maintain Customer "Masters", Product "Masters" and Tables in Support of other Master Data
  • Respond to Customer Inquiry
  • Establish Customer Order Requirement
  • Verify and confirm Product availability
  • Review ATP (Avialable to Promised) together with demand and sales team to delivery of material
  • Responsible for the invoice information in customer portal
  • Contract review "customer order" versus Business and Corporate Policies and Procedures
  • Create, modify and cancel Order "in system"
  • Assure that Credit Check is performed
  • Confirm Order & Date , respond to requests and status to Customer,
  • Communicate order to appropriate parties for fulfillment, logistics and documentation
  • Understand document and data requirements (packing lists, space release, etc)
  • Monitor product, transaction and documentation flow
  • Verify and maintain correct pricing in the order
  • Issue invoice and other required documents to the customer
  • Responsible for Complaint Resolution and Reporting ,Manage product returns, Issue credits and adjustments, Respond to customer inquiry, Providing certificate needs (origin, insurance, proof of delivery, etc.) and resolve Late/Partial Payments and invoice discrepancies
  • Responsible for Auditing policies & procedures
  • Responsible for maintaining a high CSL
  • Insure clear alignment on and shared commitment to customer segmentation strategies and tactics related to "service" including order lead time and delivery date promises
  • Provide input to demand forecasting regarding open order status, demand outlook, changes from customer etc.
  • Collect, maintain and communicate information to support delivery planning and execution processes. The information includes: order data (customer preferences, history, status, delivery requirements, etc ), warehouse and transportation data, and delivery data.

The following is requires for this role:

  • Bachelor's degree & experience in the role.
  • Fluence written and oral communication in Spanish and English
  • Teamwork, proactivity, collaboration and ability to solve problems
  • Ability to work with variety of IT tools and Microsoft Office
  • Ability to manage multiple priorities and fast-paced environment

The following is preferred for this role:

  • Experience in Customer Service
  • Experience in SAP and SFDC
  • knowledge in export processes

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry".

A new company. A new purpose. A new commitment to customers and chemistry. We are Chemours. And even more exciting is how our employees are committed to be catalysts for better. The word "ours" is in our name intentionally. It is about our employees, our customers and our world. Our values are simple: We seek to put our customers first always. We encourage creativity and simplicity. We give you the ability to operate with the innovation and enthusiasm of an entrepreneur. We are obsessed with making our world safe and we do this all with unshakable integrity – doing what is right. See chemistry in a different way at Chemours.

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI, ETC.)


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