It Support Lead
hace 3 semanas
**IT Support Lead****Join our team as IT Support Manager at Finvivir**At **Finvivir**, we are transforming women's financial lives through innovative and accessible technology solutions.We are driven by integrity, our commitment to our clients, and the development of their communities.We are looking for an **IT Support Lead**who wants to be part of a dynamic and diverse team and help us fulfill this mission.**Key Responsibilities**:- Supervise the User Support Center and ensure compliance with established service level agreements (SLAs).- Manage the ticketing system (JIRA) to monitor and handle incidents and service requests.- Quickly escalate incidents or risks to mitigate impact.- Escalate Level 2 and 3 incidents to agile teams or the corresponding vendors.- Coordinate support operations in **Mexico, Colombia, Peru, and the Philippines**.- Oversee the lifecycle management of all company IT assets across business units.- Manage and safeguard the company's technological assets.- Generate reports for Finance and Internal Audit upon request, related to the status and traceability of IT assets.- Monitor and report progress on quarterly and annual objectives for the department.**Requirements**:- Bachelor's degree in Computer Science, Systems Engineering, or a related field.- Minimum of 5 years of experience in IT service management (Service Desk, Incident Management).- Proficiency in incident management tools (preferably JIRA).- Solid knowledge and practical experience with ITIL processes.- ** Advanced English** (spoken and written).**What We Offer**- Monthly salary**:$40,000 - $42,000 MXN** gross.- Life insurance.- Major medical expense insurance (SGMM).- Full legal benefits.- Opportunities for professional growth.- ** 100% on-site position**.**Join Finvivir**Be part of a purpose-driven organization and help change lives through technology
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IT Lead
hace 1 semana
Guadalajara, Jalisco, México Vantive A tiempo completoVantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while...
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Lead It Infrastructure Support Engineer
hace 3 semanas
Guadalajara, México Epam Systems A tiempo completoYou are curious, persistent, logical and clever - a true techie at heart.You enjoy living by the code of your craft and developing elegant solutions for complex problems.If this sounds like you, this could be the perfect opportunity to join EPAM as a **Lead IT Infrastructure Support Engineer **.Scroll down to learn more about the position's responsibilities...
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IT Support Technician
hace 4 días
Guadalajara, México C3 AI A tiempo completoJoin our dynamic team at C3 AI, where we are committed to delivering innovative technology solutions that drive business success. We are looking for a talented IT Support Engineer to provide exceptional technical support and ensure the smooth operation of our IT infrastructure. **Responsibilities**: - **Technical Support**: Provide first and second-level...
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IT Support Technician
hace 4 días
Guadalajara, México C3 AI A tiempo completoJoin our dynamic team at C3 AI, where we are committed to delivering innovative technology solutions that drive business success. We are looking for a talented IT Support Engineer to provide exceptional technical support and ensure the smooth operation of our IT infrastructure.**Responsibilities**:- **Technical Support**: Provide first and second-level...
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Regional Desktop Support Lead
hace 3 semanas
Guadalajara, México Cognizant A tiempo completoA leading technology services company is seeking a Technical Lead in Guadalajara, Jalisco. This role involves overseeing desktop support operations, enhancing user satisfaction, and collaborating with IT teams. Ideal candidates will have 4 to 8 years of experience, strong problem-solving skills, and relevant certifications. The position requires adaptability...
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Regional Desktop Support Lead
hace 3 semanas
Guadalajara, México Cognizant A tiempo completoA leading technology services company is seeking a Technical Lead in Guadalajara, Jalisco. This role involves overseeing desktop support operations, enhancing user satisfaction, and collaborating with IT teams. Ideal candidates will have 4 to 8 years of experience, strong problem-solving skills, and relevant certifications. The position requires adaptability...
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Part Time Onsite IT Support
hace 1 semana
Guadalajara, México Miles IT A tiempo completo**Our Motto: You Request. We Respond. It Gets Done!®** We can’t take credit for coming up with that motto ourselves. Many years ago, one of our customers used those exact words to describe what it was like working with us. It wasn’t the last time we heard that sentiment from our customers, so naturally, it became the core representation of our company....
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Part Time Onsite IT Support
hace 1 semana
Guadalajara, México Miles IT A tiempo completo**Our Motto: You Request. We Respond. It Gets Done!®**We can’t take credit for coming up with that motto ourselves. Many years ago, one of our customers used those exact words to describe what it was like working with us. It wasn’t the last time we heard that sentiment from our customers, so naturally, it became the core representation of our company.We...
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Ecommerce IT Service Desk Supervisor Mérida
hace 1 semana
Guadalajara, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Guadalajara, Jalisco**:Somos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en México Coordinador Especialista de TI Bilingüe con...
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Freelance IT Support
hace 4 días
Guadalajara, México Tech Domain A tiempo completoWe are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...