Customer Experience Agent

hace 3 semanas

Zapopan, México Intugo A tiempo completo

**International company looking for talent to join our team**A U.S.based company that finances, buys, and sells used cars, headquartered in Dallas, Texas.Delivering exceptional customer service in a highly professional manner while building and maintaining strong, close business relationships with clients by providing prompt and accurate support.**Schedule**:- TRAINING 2 WEEKS:_Monday to Friday 8:00 to 5:00- AM SHIFT: _Mon - Thur (8am a 6pm)Fri and Sat (8am a 5pm)- PM SHIFT: _All week (11am a 8pm)- 2 DAYS OFF:_(Sunday + 1 week day off)2 breaks of 15 minutes and lunch time 1 hour**Profle**:- High School Diploma or GED.- 2+ years of experience in a Call Center environment.- High performer with proven exceptional QA score in previous call center jobs.- Customer Service oriented.Passionate about providing outstanding customer service.- Comfortable working in a fast-paced environment.- Bilingual English / Spanish, required.- Take inbound calls from our customers related to different customer service situations.- Take payments and know how to guide customers to make payments on their own.- Know how to read loan balances and make payment adjustments- Commitment to first call resolution, with a sense of urgency and maximum professionalism.- Minimizing the transferring of phone calls from one department to another.- Ensures delivery of excellent customer service through fast and accurate processing of calls, communication, and coordinating with other departments to resolve inquiries.- Answer insurance-related questions including claims status, and basic claims information.**Benefit Package**:- Law Benefits- $1,400 Food Vouchers (Monthly)- 2% Savings fund- 20 days Christmas bonus- Private Medical Insurance (1 year and a half of seniority)Tipo de puesto: Tiempo completoSueldo: $16,****** - $21,****** al mesBeneficios:- Seguro de gastos médicos- Vales de despensaPago complementario:- Bono de productividadPuede trasladarse/mudarse:- Cd del Sol, ***** Zapopan, Jal.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Deseable)Experiência:- Call Center: 1 año (Obligatorio)Idioma:- Advanced English (Obligatorio)Lugar de trabajo: Empleo presencialFecha límite para postularse: 26/12/2024Fecha de inicio prevista: 30/12/2024

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