Customer Service

**Immediate Opportunities: Full-Time Customer Service - HIGH LEVEL OF ENGLISH REQ.**- **Starting $144,000 - $205,000 MXD Annually**:- **Remote, Work From Home Position**:- **Monday - Friday, Full-Time**:- **Opportunities for growth into management roles after 6 months****Job Title**: Customer Service - Remote**Type of Position**:Full-Time**Hours**:Monday - Friday, 8am - 5pm local time (MDT)Interstaff LLC is a global staffing company that helps American businesses find international talent to work remotely for USA offices.Our client, Ship A Car Direct has written the following job description.**About Us**:Our company, Ship A Car Direct is one of the fastest growing car-hauling & transportation companies in the United States.Our business is known for helping our clients successfully and safely transport their vehicles cross-country, while also providing top-tier protection and customer satisfaction guarantees.Our track record as a car-hauler & transportation company has made us one of the most well-known services in California.**Duties and Responsibilities**:- **Near perfect level of English required (C1+ minimum).**:- Will handle **high-volume inbound customer calls** to answer questions and provide updates on shipments while maintaining top-tier customer satisfaction- Will handle **customer complaints & solve issues** between the customer and the company- **Call & follow up on leads** provided by company during low volume call periods- **Fill out reports** during low volume call periods- Follow up on appointments that did not show or were not closed- Make outbound cold calls to prospect new clients- Build and develop relationships with customers and potential new customers based on trust and respect- Liaise between the customer and internal teams- Resolving complaints and preventing additional issues by improving processes- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis- Maintain professional relationships with coworkers and managers- Other duties as required by management**Experience**:- **Experience in customer service or tele-performance required (1 year minimum).**:- Working knowledge of selling and guiding customers through product value and utilization- Track record of providing detail-oriented services to internal or external clients- Advanced written and oral communication skills; demonstrated ability to lead client engagements and communicate complex technical and compliance matters to various audiences in an easily digestible manner- Strong business acumen with the ability to clearly recognize risk elements in business transactions- Strong capability to work under pressure, to tight timelines, and under their own initiative, both independently and within a highly collaborative team environment- Proactive, with the ability to self-organize and multitask in a fast-paced environment while maintaining strong attention to detail and ability to produce high quality work product- Excellent organizational skills; including ability to prioritize tasks, and manage multiple engagements simultaneously**Requirements**:- BS/BA from an accredited university, preferred Business Degree- Minimum 2 years in a sales and professional office environment preferred- Experience with Support and Selling Services, B2B or B2C- Detail oriented with strong problem solving, analytical, and organizational skills- Excellent written and verbal communication skills- Proficient in Microsoft Office (PowerPoint, Word, Excel, Outlook)- Bi-lingual English/Spanish required- Exceptional presentation skills (prepare documentation and product demos, lead customer status meetings, etc.)- Experience acting as a liaison between business and technical resources- Working knowledge of customer service and telephone etiquette- Quiet home office work environment- Willing to work in US PST time zone- Fast and reliable internet connection of at least 10MBPS with internet back-up available- Dependable electricity with power back-up available- At least 8-gen i3 processors, 8GB RAM, and Windows or MAC, SSD Disc.- Must be bilingual (English required, B2 minimum)- Computer literate- Ability to prioritize and multitask- Excellent written and verbal communication skillsThis is an excellent opportunity for determined professionals who are driven by goals and would like to grow their careers in a work-from-home setup.Pay: $12,****** - $17,****** per monthApplication Question(s):- Are you able to work on the USA Mountain Time zone, 8am-5pm Monday through Friday?**Education**:- Bachelor's (preferred)**Experience**:- Teleworking: 2 years (preferred)**Language**:- English at a C1 level or above (required)Work Location: Remote