Ai Customer Support Jr/Ssr

hace 3 semanas

Xico, México Getdarwin A tiempo completo

We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You'll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.ResponsibilitiesRespond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrationsMonitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platformWork closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.Identify recurring issues and contribute to internal documentation and FAQs.Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.Audit AI conversations to detect bugs or opportunities for improvement.Ensure that all critical feedback and issues are resolved within the SLA.QualificationsExperience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.Strong troubleshooting skills and ability to resolve issues efficiently.Familiarity with AI behavior, JSON structures, and state machines (training provided).Experience with AI configuration, WhatsApp, APIs, and third-party integrations.Knowledge of process automation; experience with Zapier is a plus.Programming knowledge, especially in Python, is a plus.Ability to explain technical concepts clearly to both technical and non-technical audiencesHighly organized, with the ability to manage multiple support cases at once.Strong written and verbal communication skills.A customer-first mindset with a genuine desire to help clients succeed.A team player with adaptability in fast-paced environments.Passion for technology, AI, and continuous learning.Benefits?Language Classes:Access to language classes (English, Portuguese, Spanish) to enhance communication skills.?OpenAI Premium License:Complimentary access to an OpenAI premium license for personal or professional use.?Paid Time Off:Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.?Soft Hybrid Work:We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like#J-*****-Ljbffr

  • Ai Customer Support Specialist

    hace 3 semanas

    Xico, México Darwin Ai A tiempo completo

    **We are looking for a highly motivated individual to join our AI Special Forces team.A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI.This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology...

  • Customer Support Engineer

    hace 3 semanas

    Xico, México Siena Ai A tiempo completo

    **About Siena**:Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs.Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.If you're excited about the intersection of human-to-machine communication and want to be part...

  • Ai Support Engineer — Onboarding

    hace 3 semanas

    Xico, México Darwin Ai A tiempo completo

    A technology company is seeking a Support Executive to join its Operations team in Xico, Veracruz.In this role, you will be integral to the customer journey, helping clients realize the value of AI from day one.Responsibilities include building and customizing AI assistants, troubleshooting technical issues, and maintaining communication with clients.Ideal...

  • Ai Specialist

    hace 3 semanas

    Xico, México Darwin Ai A tiempo completo

    We are looking for a highly motivated individual to join our AI Special Forces team.A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI.This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and...

  • Customer Success Executive

    hace 3 semanas

    Xico, México Darwin Ai A tiempo completo

    We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI...

  • Customer Support Manager — Ai-Driven Global Ops Lead

    hace 3 semanas

    Xico, México Blueconic A tiempo completo

    A leading Customer Engagement platform is looking for a Customer Support Manager in Xico, Mexico.In this role, you will manage a dedicated team, drive operational excellence through KPIs, and innovate support processes using AI tools.Ideal candidates are experienced in B2B SaaS support and possess strong leadership skills.Join us to transform customer data...

  • Customer Support Engineer

    hace 3 semanas

    Xico, México Blueconic A tiempo completo

    Overview At BlueConic, we're reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value...

  • Customer Support Engineer

    hace 3 semanas

    Xico, México Blueconic A tiempo completo

    Overview At BlueConic, we're reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value...

  • Customer Support Manager — Ai-Driven, Kpi-Driven Leader

    hace 3 semanas

    Xico, México Everscale Group A tiempo completo

    A global support organization seeks a Customer Support Manager to lead a team of Customer Support Representatives in Xico, Veracruz.This role emphasizes managing performance through KPIs, enhancing customer experiences using AI and automation, and collaborating with cross-functional teams.The ideal candidate will have 4-6 years in B2B SaaS support, including...

  • Customer Support Manager

    hace 3 semanas

    Xico, México Blueconic A tiempo completo

    **Hybrid / Mexico City****Hurry up!We've got a dream to build!**At BlueConic, we're reinventing how businesses grow by transforming customer data into real-time intelligence and action.As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built...