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Helpdesk Agent

hace 1 mes

Tijuana, México findojobs A tiempo completo

Descripción y detalle de las actividadesWe are looking for an additional IT Helpdesk agent to extend our 24x7 support team in Tijuana, B.C.- Technical analysis of software and hardware products- Coordination with customers, partners, managers and field engineers- Escalation to other departments / levels- Hotline coverage- Queue monitoring- Case creation- Dispatch- Other support tasksExperiência y requisitos- Knowledge of spoken and written English (minimum C1 level)- Great teamwork and interpersonal skills- IT background (educational, work or similar) - ideally related to the software business to provide exceptional solution-oriented support- Experience in dealing with business customers in the support environment (preferably L2)- Strong communication skills and empathy along with keeping a clear head and fostering calmness- Willingness to occasionally work on weekends and holidays + on-call (additional payment)- Knowledge in Linux(General commands, navigating through the file system, checking disk space,...)- Knowledge in Windows and Office package- General knowledge about IT environments (Virtual machines, VLANs, DNS, Active Directory, certificates, networks)- General knowledge about storage systems (File shares, snapshots, )- Knowledge about databases (General understanding of database structures, select statements, deleting content,...)- Knowledge about Docker and Kafka (nice to have)**Important**- Please send your CV in English- Only CVs that meet the requirements to fill the vacancy will be considered- Foreigners are required to have a valid work permitBeneficios- Beneficios de acuerdo a la LFT- Home office**Número de vacantes** 1**Área** Informática/Sistemas/TI/Programación/Software**Contrato** Permanente**Modalidad** Home office**Turno** Mixto**Jornada** Tiempo Completo**Horario**- Tiempo completo- Turno Matutino- Turno Vespertino- Turno Mixto- Horario personalizado- Rotativo- Turno de 8 Horas- Lunes a viernes- Fines de semana**Salario mensual neto** $28,000 - $32,000 MXN**Estudios** Carrera técnica**Inglés**Hablado: Avanzado, Escrito: Avanzado**Edad** ******* años**Disponibilidad p.viajar** No