Senior Cloud CX Delivery Lead

A leading financial services firm in Mexico City is seeking an experienced Senior Director of Software Engineering to lead a large software engineering team. The role involves providing technology thought leadership and driving cloud governance initiatives. Successful candidates will have significant technical experience, a strong leadership background, and...

A financial services corporation is seeking a Senior Director of Software Engineering in Mexico City to lead a team of 50-70 engineers focused on improving cloud governance and software delivery. The ideal candidate will have over 15 years of technical experience, including executive leadership in software engineering. Responsibilities include recruiting...

Propósito del rol Diseñar la arquitectura omnicanal en GENESYS Cloud CX. Configurar IVRs flujos de voz mensajería y bots conversacionales. Implementar enrutamiento inteligente por intención prioridad y contexto. Integrar GENESYS con HubSpot RPAs y otros sistemas vía APIs y webhooks. Crear journeys automatizados de contacto reasignación y reactivación...

Propósito del rol Diseñar la arquitectura omnicanal en GENESYS Cloud CX. Configurar IVRs flujos de voz mensajería y bots conversacionales. Implementar enrutamiento inteligente por intención prioridad y contexto. Integrar GENESYS con HubSpot RPAs y otros sistemas vía APIs y webhooks. Crear journeys automatizados de contacto reasignación y reactivación...

A leading digital financial platform in Mexico seeks a Senior CX Manager to lead a 300-member team. The role emphasizes fostering a high-performance culture and implementing operational metrics for success. Ideal candidates will possess proven leadership skills, analytical proficiency, and deep empathy for customers. English fluency is mandatory. The company...

We’re looking for a highly driven Customer Experience Manager to lead key CX initiatives for a major consumer brand in Mexico. If you enjoy working with clients, coordinating digital projects, and turning insights into real business results, this role is a great fit.💼 What We Offer $60,000–$80,000 MXN per month (depending on experience) Hybrid work...

We’re looking for a highly driven Customer Experience Manager to lead key CX initiatives for a major consumer brand in Mexico. If you enjoy working with clients, coordinating digital projects, and turning insights into real business results, this role is a great fit.💼 What We Offer $60,000–$80,000 MXN per month (depending on experience) Hybrid work...

Senior Cloud Sales Engineer – Cloud Solutions Specialist (LATAM) REMOTE Full-Time About Matilda Cloud: Matilda Cloud is a pioneering force in cloud computing solutions, recognized globally for our innovative technology and premium service. Our mission is to empower businesses through transformative cloud solutions, enabling them to achieve unprecedented...

Senior Cloud Sales Engineer – Cloud Solutions Specialist (LATAM) REMOTE Full-Time About Matilda Cloud: Matilda Cloud is a pioneering force in cloud computing solutions, recognized globally for our innovative technology and premium service. Our mission is to empower businesses through transformative cloud solutions, enabling them to achieve unprecedented...

A global eye care leader based in Mexico City is seeking a Senior Specialist to provide hands-on technical support for Genesys Cloud CX. The candidate will collaborate with international teams and ensure stable customer service operations. A Bachelor’s degree and 5+ years of experience in contact center platforms is required. Fluency in English and Spanish...