Customer Success
hace 1 día
Customer Success & Operations Manager (Mexico)About the job Customer Success & Operations Manager (Mexico)We are a growing startup helping fast-growing businesses scale through high-quality offshore talent. We manage large customer accounts and are looking for a strategic, hands-on customer success leader to manage these relationships and ensure operational excellence.Role OverviewAs a Customer Success & Operations Manager, you will own the post-sale relationship with our highest-value customers. You will act as a trusted advisor to clients and oversee the offshore teams delivering services to them. This role requires excellent relationship management, team coordination, and operational problem-solving skills.What Youll DoAccount OwnershipServe as the main point of contact for assigned customer accounts.Build and maintain strong relationships with senior client stakeholders.Conduct regular check-ins, QBRs, and performance reviews.Team & Talent OversightSupervise BPO staff performance on client accounts.Ensure work quality, consistency, and team adherence to SOPs.Escalate issues and lead resolution across people, process, or client expectations.Operational ExcellenceCreate and maintain standard operating procedures (SOPs).Identify inefficiencies or gaps and propose system/process improvements.Coordinate with internal teams to align delivery and client goals.Project ManagementMonitor project progress, timelines, and outcomes.Support onboarding and transition of new client accounts.Track metrics and report on account health and workforce performance.What Were Looking ForPrior experience in customer success, client management, or consultingStrong problem-solving, written communication, and people management skillsExperience working with international teams, BPOs, or distributed operationsAbility to create SOPs, manage multiple priorities, and handle escalationsA proactive, thoughtful communicator who can influence both clients and internal teamsPreferred BackgroundsEx-consultants (e.g., management consulting, operations)Former account/project managers in tech-enabled service businessesExperience in verticals such as outsourcing, healthcare ops, recruiting, or enterprise SaaS is a plus #J-18808-Ljbffr
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Mexico City Customer Intelligence Inc. A tiempo completoUna empresa de consultoría y servicios de marketing busca un Customer Success Executive para gestionar programas de lealtad en Ciudad de México. El candidato ideal debe tener de 2 a 4 años de experiencia en gestión de clientes y habilidades en comunicación, análisis de rendimiento y coordinación de equipos. Se requiere un enfoque proactivo y dominio...
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Customer Success Specialist
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 1 semana
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 1 semana
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 7 días
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 1 día
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Customer Success Specialist
hace 3 días
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Customer Success Manager
hace 2 semanas
Mexico City TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN, a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
