Customer Care Advocate

hace 3 semanas

Xico, México Rockwell Automation A tiempo completo

Job DescriptionWe are looking for a Customer Care Advocate who delivers exceptional customer service by addressing inquiries, resolving issues, enhancing the customer experience.You are passionate about working with customers and internal teams to create value, reduce effort, and build loyalty.You will support both product and service businesses in an environment where no two days are the same.You embrace change and thrive on delivering the best possible outcomes.Additionally, you will help identify process improvement opportunities.Your ResponsibilitiesYou will collaborate with internal partners to deliver accelerated and valuable outcomes.You will prioritize critical Moments that Matter in the customer journey.You will understand and apply customer experience metrics.You will respond to customer needs with urgency and empathy.You will identify and propose alternative solutions to resolve issues.You will be subject matter expert in business processes.You will analyze trends and escalate root causes through appropriate channels.You will contribute to the development and sharing of best practices.The Essentials – You Will HaveAssociate's degreeIdentify the urgency of tasks and prioritize accordingly.Work well in a team environment of collaboration.Experience evaluating systems for positive end-to-end customer experience.Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement.Experience documenting customer issues in detail in technology and processes.Fluency in English.If you are in Brazil, Spanish is a plus.If you are in Mexico, Portuguese is a plus.The Preferred – You Might Also Have1+ years of experience interpreting and responding to customer requests.What We Offer:Comprehensive mindfulness programs with a premium membership to CalmVolunteer Paid Time off available after 6 months of employment for eligible employeesCompany volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.Employee Assistance ProgramPersonalized wellbeing programs through our OnTrack programOn-demand digital course library for professional developmentModality:HybridYou will report to:GLOBAL PROCESS ENABLEMENT MANAGER, CUSTOMER CAREWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.We are proud to be an equal opportunity workplace.At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.You may be just the right person for this or other roles.Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.#J-*****-Ljbffr

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