Customer Advocate
hace 3 semanas
Apollo.Io is the leading go-to-market solution for revenue teams, trusted by more than 500,000 companies and millions of users worldwide, from rapidly growing startups to some of the world's largest enterprises.Apollo.Io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform.By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.Io turns prospects into customers.The RoleApollo.Io is looking for a high-performing, sales-driven Customer Advocate who thrives in a fast-paced environment and has a passion for turning customer conversations into closed business.What You'll DoDrive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales.Go above and beyond to ensure client satisfaction and success at all times.Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo.Proactively upsell and cross-sell relevant product features that match the customer's business goals.Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs.Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence.Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates.Be the customer's internal advocate, collaborating with Product and Sales to reduce friction and improve experience.Your BackgroundAt least 1–2 years of experience working in a customer-facing role (customer support, sales, or similar) in a SaaS, Fintech, BPO, E-commerce, or fast-paced environment.English communication skills at B2 level (or higher), both written and verbal.Proven history of achieving top performance.Organized, proactive, and comfortable juggling multiple conversations at once.Customer-centric, working to understand the questions that customers ask to help them resolve their business.Clear and confident written communication skills, especially in live chat or email settings.Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.We're AI NativeApollo.Io is an AI-native company built on a culture of continuous improvement.We're on the front lines of driving productivity for our customers—and we expect the same mindset from our team.If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.Why You'll Love Working at ApolloAt Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential.That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.Collaboration is at our core—we're all for one, meaning you'll have a team across departments ready to help you succeed.We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.#J-*****-Ljbffr
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Customer Advocate
hace 3 semanas
Xico, México Apollo A tiempo completoCompany OverviewApollo is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises.Founded in ****, the company is one of the fastest growing in SaaS, raising approximately $250 million to date and valued at $1.6...
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Customer Experience Advocate | Hybrid Role
hace 3 semanas
Xico, México Rockwell Automation A tiempo completoA leading technology firm in Mexico City is seeking a Customer Care Advocate who is passionate about enhancing customer experiences.In this hybrid role, you will collaborate with internal teams to address inquiries, resolve issues, and prioritize customer needs.Applicants should have an Associate's degree and fluency in English, with knowledge of Spanish or...
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Global Customer Advocate
hace 3 semanas
Xico, México Preply A tiempo completoAn innovative education technology company in Mexico seeks a Customer Advocate to enhance user satisfaction.This role involves assisting users through written support and collaborating with product teams.Candidates should possess proficiency in English, strong analytical skills, and a customer-centric mindset.The company offers a dynamic work environment...
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Revenue-Driven Customer Advocate
hace 3 semanas
Xico, México Apollo.Io A tiempo completoA leading go-to-market solution provider in Veracruz, Mexico is seeking a Customer Advocate to drive revenue through effective customer interactions.Responsibilities include identifying buying signals via chat, ensuring client satisfaction and upselling relevant features.The ideal candidate has 1-2 years of experience in customer-facing roles and strong...
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Customer Care Advocate
hace 3 semanas
Xico, México Rockwell Automation A tiempo completoJob DescriptionWe are looking for a Customer Care Advocate who delivers exceptional customer service by addressing inquiries, resolving issues, enhancing the customer experience.You are passionate about working with customers and internal teams to create value, reduce effort, and build loyalty.You will support both product and service businesses in an...
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Product Support Advocate — Ai-Savvy Customer Champion
hace 3 semanas
Xico, México Apollo.Io A tiempo completoA tech company in Mexico City is hiring a Product Advocate to provide technical support and improve customer experiences.Candidates should have at least two years in a customer support role, excellent English communication skills, and the ability to adapt in a dynamic setup.This position involves using support tools to resolve customer inquiries and...
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Customer Advocate
hace 3 semanas
Xico, México Apollo A tiempo completoA leading SaaS company located in Mexico is seeking a Customer Advocate to drive revenue through live chat and ensure client success.The ideal candidate will have 1-2 years of experience in customer-facing roles and strong English communication skills.Responsibilities include managing sales conversations, upselling product features, and achieving performance...
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German Customer Advocate
hace 3 semanas
Xico, México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr****:- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.- We are a global team, united by our desire to connect diverse people with common values for boldr impact.- We employ just over a thousand team members...
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Product Support Advocate
hace 3 semanas
Xico, México Apollo A tiempo completoA growth-focused technology company is seeking a Product Advocate in Mexico City to provide exceptional customer support.The successful candidate will leverage their product expertise to resolve customer issues and enhance support processes.This role requires a minimum of two years' experience in a tech support role and excellent English communication...
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Remote Student Success Advocate — Drive Retention
hace 3 semanas
Xico, México Cerebras A tiempo completoA leading online education platform is seeking a Student Advocate to support students via chat, email, and social media.You'll help resolve issues and convert trials into paid subscriptions while guiding students on their learning journey.Candidates should have experience in customer-facing roles, strong Spanish skills, and a B1+ English level.This role...
