Account Director

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We have just celebrated our
$500M Series E funding round, led by
General Atlantic. Before this, we've unlocked unicorn status following our
Series D round. We are backed by top-notch investors, including
Sequoia Capital, QIA, Riverwood, and
Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
Having unlocked unicorn status, Insider was congratulated for becoming one of the only
woman-founded, women-led
B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in
The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and
named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and
Monday.com. According to G2's Spring'24 reports. Insider is also the
#1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

As an Account Director, you will be responsible for renewals and stakeholder management. You will work in coordination with Customer Success Managers, and you will be the primary contact of the executives. Your primary responsibility will be to drive renewal, create expansion and MRR Raise opportunities, contract terms including price negotiations, and manage high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider product suites, Business Reviews, renewal processes, contract negotiations.

Job Description

• Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
• Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
• Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints
• Taking ownership of renewal success and strategy to achieve key commercial/contractual targets
• Assisting sales for upselling and initiating opportunities with the right product and right contact
• Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolio
• Ensuring Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition
• Achieving customer advocacy goals with the marketing team with success stories, testimonials, and so on
• Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution
• While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.

Requirements

• A university degree in Business, Marketing, Engineering, or related fields
• 5+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
• Strong communication skills in both writing and speaking (English & Native Language)
• High sense of responsibility and accountability
• Strategic thinking with excellent project management skills
• Competency in sales methodologies such as Value Selling, Challenger Selling or Spin Selling is a plus
• Proven track record of using sales & persuasive skills
• Experience in negotiating and navigating contracts and legal discussions
• Adaptability to a fast-paced, high growth, rapidly changing environment
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
• Strong presentation skills with a high degree of comfort with large and small audiences and various levels of management (Senior Executives, IT management, Database administrators, and Data Scientist).
• Proven track record of building relationships and need discovery with senior customer executives in enterprise or highly strategic accounts.
• Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

Hold on Life's a two-way road Here's what you'll enjoy while spending time with us (perks, anyone?)

• We offer many hard and soft skills training to help you improve and challenge yourself. You'll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• You'll have space to share your skills through training and workshops if you wish. Sharing is caring
• We'll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want.
• You'll have a chance to work in an international, diverse, and inclusive environment.
• You'll be part of an industry that's shaping the future of customer experiences.
• Don't believe us? Just ask Google.

Was this position made for you? So let's talk We're curious bugs and can't wait to get to know you.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
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