Customer Lifecycle Analyst

hace 4 semanas


México Tiendanube A tiempo completo
Nuestro equipo de Product Marketing

El equipo global de Product Marketing tiene la misión de apoyar el éxito de miles de emprendedores en Latinoamérica a través del posicionamiento eficiente del valor de nuestra plataforma en nuestros canales de adquisición y de la recomendación estratégica de funcionalidades, productos y/o aplicaciones que aceleren el crecimiento de las tiendas.
A partir de un profundo conocimiento de nuestro producto y de las necesidades de los comerciantes, ejecutamos este plan a través de los canales propios de Tiendanube con mensajes relevantes y segmentaciones estratégicas.

El tamaño de tu desafío
  • Crear e implementar estrategias personalizadas de lifecycle, alineadas con los valores de Tiendanube y enfocadas en tener un impacto real en el merchant.
  • Crear campañas en canales como correo electrónico, WhatsApp y notificaciones in-app, asegurando rigurosidad en pruebas A/B y enfoque en resultados.
  • Optimizar flujos automatizados para entregar comunicaciones en el momento adecuado, maximizando la experiencia del merchant.
  • Monitorear KPIs clave y buscar mejoras continuas a través de datos y retroalimentación.
  • Trabajar de manera integrada con equipos de PMM, atención al cliente y líderes para asegurar una estrategia cohesionada y centrada en el cliente.
Lo que buscamos
  • Experiencia previa en CRM/Customer Lifecycle.
  • Conocimiento en automatización de marketing y personalización de campañas.
  • Habilidad analítica con foco en datos y métricas.
  • Experiencia con herramientas CRM como HubSpot, Salesforce, etc.
  • Capacidad de comunicación y gestión de stakeholders.

Es un plus
  • Experiencia en SaaS.
  • Conocimiento en e-commerce.
  • Portugues básico/intermedio.

 

Nuestro proceso

Nuestro objetivo es brindar la mejor experiencia posible en nuestro proceso de selección. Después de la inscripción, tu perfil será evaluado por el equipo de Talent Acquisition y te enviaremos feedback independientemente del resultado de esta etapa. Los tiempos y las etapas de nuestro proceso son flexibles según cada área, pero no te preocupes, ya que siempre te mantendremos informado sobre el progreso de tu inscripción por email.

 

Lo que te proponemos
  • Cobertura médica privada;
  • Licencia familiar extendida a 21 días corridos para personas no gestantes o adoptantes;
  • Además de las vacaciones, disponemos de una semana de descanso para recargar energías entre final/principio de nuevo año;
  • Plataforma de idiomas, con clases de portugués semanales;
  • Reembolso de tu factura de Internet con conexión de 50 megas;
  • Descuentos en cursos de Coderhouse;
  • Una Tiendanube 100% gratuita para ser utilizada por vos o alguien de tu entorno;
  • Un entorno con mucho aprendizaje, propósito y autonomía. Aquí eres libre para ser tú mismo 

 

Anuncio de Privacidad

Tiendanube se compromete a proteger la privacidad y garantizar la seguridad de las personas indicadas para las vacantes que ofrecemos.

Para analizar tu solicitud, tendremos acceso a parte de tu información que será revisada antes de continuar. Utilizaremos estos datos para realizar los procesos de reclutamiento y selección. Además, cuidamos muy en serio a nuestras personas y solo compartimos información realmente necesaria. En última instancia, solo los mantendremos en nuestro sistema durante el tiempo que realmente lo necesitemos.

Para obtener más información sobre cómo manejamos sus datos, incluidos dos de sus derechos según la ley, simplemente acceda a nuestro Anuncio de Privacidad.



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