Customer Service Analyst 1

hace 6 meses


Ciudad de México Citi A tiempo completo

The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

**Responsibilities**:

- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients

**Qualifications**:

- Previous relevant experience preferred
- Experience in customer service
- Proven investigative, analytical and risk management skills
- Demonstrated ability to present concepts and influence/lead change
- Consistently demonstrate clear and concise written and verbal communication
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

**Education**:

- Bachelor's degree/University degree or equivalent experience

Manejo de:
Paquetería de office

ADMWIN

Ondemand

DICTAMEN

SAT

STARS

BANCANET / CITIDIRECT
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Customer Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting



  • Ciudad de México, CDMX Citi A tiempo completo

    The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...


  • Ciudad de México, CDMX Citi A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...


  • Ciudad de México Citi A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...


  • Ciudad Apodaca, México Lear A tiempo completo

    Lear For You We work hard for the people who work for us. We champion our teams. We foster collaboration, inclusion, respect and excellence. What we are trying to say is we want to be more for you. We are your path to a better career, a better future, and a better you. Our teams have invented groundbreaking technologies, flawlessly manufactured millions of...


  • Ciudad de México, Ciudad de México Winsford 1-5 Bid A tiempo completo

    **About City Plumbing**We are a leading provider of plumbing and heating products to trade and retail customers. Our team is dedicated to delivering exceptional customer service and providing the best solutions for our customers.**Job Overview**This role is responsible for providing outstanding customer service, supporting sales targets, and delivering...


  • Ciudad de México Citi A tiempo completo

    The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Customer Service Senior AnalystThe role of the Customer Service Senior Analyst is an intermediate-level position focused on providing clients with resolutions and support in coordination with the Customer Service team. The primary objective of this position is to address external customer issues and provide ongoing customer service...


  • México Kellanova A tiempo completo

    As a Customer Service Analyst, you will Manage the end-to-end order process and provide exceptional internal and external customer service for smaller, less complex customers. Develop solutions and become a process expert through collaboration and analytics. Also, partner with internal and external customers at all levels, including senior management to...


  • Ciudad de México, CDMX Citi A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...

  • Customer Service

    hace 7 meses


    Ciudad de México ABBVIE A tiempo completo

    Purpose Statement (2-3 Sentences): - Describe the primary goals, objectives or functions or outputs of this position_: The Billing Customer Service Analyst must ensure the capture of all purchase orders sent to the Customer Service area, their correct processing by BPO and follow up until final delivery to the customer. Preparation and control of the...


  • México Kellanova A tiempo completo

    As a Customer Service Analyst, you will Manage the end-to-end order process and provide exceptional internal and external customer service for smaller, less complex customers. Develop solutions and become a process expert through collaboration and analytics. Also, partner with internal and external customers at all levels, including senior management to...


  • México PKC Group A tiempo completo

    Torreón, Coahuila **Customer Service Analyst** To assure customer shipments on time, according to lead time and proper demand analysis to avoid any charge for premium freight. **Responsibilities/Skills** - Analyzes the demand coming from the EDI to determine if the numbers are inside of the regular parameters or if present increases/decreases and take...


  • Ciudad de México, CDMX Citi A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    **Job Title:** Senior Appian Platform Support Analyst- AWS Cloud Expert**Job Summary:** We are seeking an experienced Senior Appian Platform Support Analyst to join our team at Nuvit Service. The ideal candidate will have a strong background in supporting Appian platforms in AWS cloud environments.**Key Responsibilities:**Support the deployment of Appian...

  • Customer Care Analyst I

    hace 3 semanas


    Ciudad de México, CDMX Emerson A tiempo completo

    The objective of the Customer Care Analyst is to help optimize our order to cash service levels by primarily performing data entry, processing of orders including technical review, and related activities and requests. The Customer Care Analyst will be working with multiple systems that need to be updated timely and accurately. This role requires an interest...

  • Customer Service Director

    hace 2 semanas


    Ciudad de México, Ciudad de México AIG A tiempo completo

    About the RoleWe are seeking an experienced Customer Service Director to join our team at AIG in Mexico. This is a critical role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.Job SummaryThe Customer Service Director will be responsible for leading a team of customer...


  • Ciudad de México, Ciudad de México Ikea A tiempo completo

    Customer Service RoleAs a Customer Service Representative at IKEA, you will be the face of our company, ensuring the satisfaction of our customers through various communication channels. You will identify customer needs and provide simple, effective solutions using a customer-centric approach.Key Responsibilities:Identify customer needs and offer solutions...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    About the RoleWe are seeking a skilled Business Systems Analyst to join our team at Nuvit Service.Job SummaryThis is a key position that requires a deep understanding of business objectives, processes, and resources. The successful candidate will work closely with the Chief Data Office (CDO) to analyze business needs and suggest improvements to achieve...

  • Customer Service Agent

    hace 6 meses


    Ciudad de México GLOBAL CONSULTS RECRUITMENT A tiempo completo

    **Requisitos**: - Inglés avanzado (Indispensable) - Experiência de al menos 6 meses como Customer Service - Bachillerato concluido **Beneficios** - Atractivo sueldo base + comisiones (Sin tope) - Vales de despensa - Seguro de gastos médicos mayores - Seguro dental - Seguro Visual - Descuentos en gimnasios - Bono por desempeño **Horario**: Lunes a...


  • México PKC Group A tiempo completo

    Torreón, Coahuila **Customer Service Sr. Analyst** Responsible for direct customer service activities, giving support and making solutions of medium complexity problems of internal/ external clients. Interacts with other collaborators and suppliers, solving customers´ problems. **Responsibilities/ Skills.** - Manages demand information from EDI in order...