Customer Service Analyst
hace 7 meses
As a Customer Service Analyst, you will Manage the end-to-end order process and provide exceptional internal and external customer service for smaller, less complex customers. Develop solutions and become a process expert through collaboration and analytics. Also, partner with internal and external customers at all levels, including senior management to identify trends, perform root cause analyses, and develop solutions to resolve customer logistics, order fulfillment, and transportation issues. You will support and promote a customer-centered culture serving as a consultant to internal/external customers, striving to exceed customer needs, requirements, and expectations. You will be in charge of dentifying continuous improvement opportunities and drive efficiencies within the order process. Furthermore, you will contribute to a team environment that is focused on high performance and operational excellence.
Taste of What You’ll Be Doing
Your Recipe for Success
University Bachelor required and 3 years of experience in a related field required
Customer relationship management experience
Computer skills, including experience with ERP systems and MS Office
Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities.
Excellent verbal and written communication skills
Deep analytical and problem-solving skills
Strong negotiation and decision-making skills
Ability to manage multiple and sometimes conflicting priorities and specific time constraints
Solid time management skills
Ability to work in a team environment
What’s Next
If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.
Get to Know Us
At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.
Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.
Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.
The future is full of flavor at Kellanova.
Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.
-
Customer Service Analyst
hace 7 meses
México Kellanova A tiempo completoAs a Customer Service Analyst, you will Manage the end-to-end order process and provide exceptional internal and external customer service for smaller, less complex customers. Develop solutions and become a process expert through collaboration and analytics. Also, partner with internal and external customers at all levels, including senior management to...
-
Customer Service Analyst
hace 4 meses
Ciudad de México, CDMX Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Customer Service Analyst 1
hace 6 meses
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Service Analyst 2
hace 6 meses
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Analyst, Customer Service
hace 6 meses
México PKC Group A tiempo completoTorreón, Coahuila **Customer Service Analyst** To assure customer shipments on time, according to lead time and proper demand analysis to avoid any charge for premium freight. **Responsibilities/Skills** - Analyzes the demand coming from the EDI to determine if the numbers are inside of the regular parameters or if present increases/decreases and take...
-
Customer Service Intermediate Analyst
hace 7 meses
Ciudad de México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...
-
Customer Service Sr. Analyst
hace 6 meses
México PKC Group A tiempo completoTorreón, Coahuila **Customer Service Sr. Analyst** Responsible for direct customer service activities, giving support and making solutions of medium complexity problems of internal/ external clients. Interacts with other collaborators and suppliers, solving customers´ problems. **Responsibilities/ Skills.** - Manages demand information from EDI in order...
-
Senior Customer Service Professional
hace 4 semanas
Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoCustomer Service Senior AnalystThe role of the Customer Service Senior Analyst is an intermediate-level position focused on providing clients with resolutions and support in coordination with the Customer Service team. The primary objective of this position is to address external customer issues and provide ongoing customer service...
-
Customer Service Analyst 1
hace 4 meses
Ciudad de México, CDMX Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Service Analyst 2
hace 3 meses
Ciudad de México, CDMX Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Customer Service
hace 7 meses
Ciudad de México ABBVIE A tiempo completoPurpose Statement (2-3 Sentences): - Describe the primary goals, objectives or functions or outputs of this position_: The Billing Customer Service Analyst must ensure the capture of all purchase orders sent to the Customer Service area, their correct processing by BPO and follow up until final delivery to the customer. Preparation and control of the...
-
Customer Service Analyst-2
hace 7 meses
México Freudenberg Group A tiempo completoEmpowering people, creating technology. **Responsibilities**: The Customer Service Specialist is responsible for interacting with customers on behalf of the company to provide information and respond to inquiries regarding new orders, existing orders, product support, and complaints. Qualifications: The Customer Service Specialist is responsible for...
-
Customer Service Analyst 2
hace 4 meses
Ciudad de México, CDMX Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Associate Service Desk Analyst
hace 7 meses
México Kerry A tiempo completo**Requisition ID **45201 **Position Type **FT Permanent **Recruiter** **Posting Type** DNI Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to...
-
Customer Service
hace 6 meses
México Itanna A tiempo completoUna empresa líder en el sector Industrial, está en busca de un profesional altamente capacitado para unirse al equipo como Customer Service. Comprometidos con brindar un servicio excepcional a nuestros clientes, y estamos buscando a alguien que comparta nuestro compromiso y pasión por la excelencia en el servicio al cliente. **Requisitos**: -...
-
Customer Service
hace 7 meses
México MSNS HR TECHNOLOGY LLC A tiempo completo**Rol: Customer Service (Múltiples roles)** **Aperturas: 10+ contrataciones** **Ubicación: - Monterrey N.L. México** **Modelo: - Híbrido Monterrey** **Salario: - BRUTO 20K-25K MXN/Mes + Beneficios Estándar** **Inglés Comunicación: Avanzado** **Experiência**: 6+ Months Experience in Customer Service / BPS (bilingual costumer support, no IT...
-
Customer Service
hace 7 meses
México OCAST HOLDINGS A tiempo completo**CUSTOMER SERVICE** Ocast Holdings, comprometida con el servicio de alta calidad al turismo, te invita a formar parte del equipo de Programación como CUSTOMER SERVICE Te encargaras de satisfacer las necesidades de los clientes, resolver sus problemas y representar positivamente la marca en todas las interacciones **Requisitos**: - Ingles...
-
Ciudad de México, Ciudad de México Nuvit Service A tiempo completo**Job Title:** Senior Appian Platform Support Analyst- AWS Cloud Expert**Job Summary:** We are seeking an experienced Senior Appian Platform Support Analyst to join our team at Nuvit Service. The ideal candidate will have a strong background in supporting Appian platforms in AWS cloud environments.**Key Responsibilities:**Support the deployment of Appian...
-
Agente de Servicio Al Cliente Bilingüe Home Office
hace 7 meses
México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Tehuacán, Puebla**: **Agente de Servicio al Cliente Bilingüe Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y una experiência...
-
Agente de Servicio Al Cliente Bilingüe Home Office
hace 7 meses
México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Mazatlán, Sinaloa**: **Agente de Servicio al Cliente Bilingüe (100% Home Office) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y una...
