Customer Experience Lead

hace 4 semanas


Zapopan, Jalisco, México Wood Tech, Inc. A tiempo completo

**Overview: Customer Experience Lead**

The Customer Experience Lead roll works directly with inside and outside sales reps, house accounts, dealers (distributers/installers), and end users, delivering an exceptional Wood Tech experience.
This position requires a high attention to detail, a general understanding of business operations, experience in furniture (preferably commercial office furniture), and an ability to manage a variety of sales and client relationship requirements.
The Customer Experience Lead collaboratively works within a cross-functional team and is instrumental in supporting many of the day-to-day functions of the organization.
**Responsibilities**:
**Elevate the Client Experience**
- In this role you will be a primary point of contact for general questions, both pre-order and post-order.
Be articulate and precise, yet friendly and welcoming in your communications.
- Be a solutions-oriented individual with goals of building customer loyalty by providing an exceptional experience.
- Build and strengthen relationships through technology.
**Sales Support**
- Be the face of the company, alongside inside sales and outside sales reps. Answer and route inbound inquiries and leads.
Promote the company and products in every interaction.
- Curate and provide product information, create and transmit quotes to clients, and aid in the specification process.
- Assist dealers with standard quote or ROM requests, rendering requests, lookbooks and other design resources.
- Record and track sales opportunities in Salesforce for house accounts.
Manage RFP (request for products) inquiries for house account.
- Host and facilitate outbound calls and zoom meetings/project meetings.
Tie all internal and external parties together through intentional and effective communication.
- Anticipate customers' needs and identify sales opportunities.
Boost sales through upselling opportunities for house accounts.
- Process, pull, and ship finish sample requests.
- Support the implementation of internal sales initiatives for continuous improvement.
**Operations Support**
- Keep up with product and service information/updates.
- Assist with order entry (Review orders for mistakes and push orders from CPQ into Oracle).
- Transmit and ensure Validation Packages are signed in a timely manner by customers.
- Send order status updates to clients.
Provide tracking, POD information, and installation instructions to clients post order.
- Track any post-installation punch items or warranty claims by creating and monitoring cases in Salesforce.
**Qualifications**:
Associate's (A.A.) Degree from a two-year college or university; or minimum 2 years of sales or operations experience; or equivalent combination of education and experience; prior knowledge of commercial office furniture a plus; thorough knowledge of systems products a plus.
- Experience working in a fast-paced sales or design + sales environment.
- Experience in commercial furniture, industrial design, or interior design sectors.
- High level of experience working with Salesforce or similar CRM software and/or ability to quickly master internal computer operating systems.
- Exceptional customer service skills with ability to provide friendly, professional service to staff and clients.
- Must be self-motivated and able to accomplish tasks with mínimal supervision.
- Excellent communication skills, both written and verbal.
- Complex reading and writing skills, basic math skills, judgment/decision making, analysis/comprehension.
- Strong attention to detail and be able to anticipate client needs.
- Work independently as well as in a team environment.
- Analytical and problem-solving skills; planning and organizational skills.
- Display empathy, understanding and patience with employees and external customers.
- Bilingual: Proficient in English for business communication

Regularly works with a Team and may work alone at times.
**How to Apply**

Tipo de puesto: Tiempo completo, Medio tiempo

Sueldo: A partir de $35,000.00 al mes

Horas previstas: 40 por semana

Tipo de jornada:

- Turno de 8 horas

Lugar de trabajo: remoto híbrido en 45116, Puerta Aqua, Jal.
Fecha de inicio prevista: 03/02/2025



  • Zapopan, Jalisco, México Burberry A tiempo completo

    Job DetailsWe are seeking a Customer Experience Manager to lead our sales teams in providing exceptional customer experiences and driving sales growth.About the Role:This leadership position requires strong communication skills, ability to work under pressure, and a passion for delivering results. As a key member of the store team, you will work closely with...


  • Zapopan, Jalisco, México Connecteddev A tiempo completo

    About Us:TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical, and discrete components. We're a growing global organization with over 100 locations in North America, Europe, and Asia.The Role:This Customer Experience Director position involves managing our Customer Service team to deliver exceptional experiences...


  • Zapopan, Jalisco, México Connecteddev A tiempo completo

    About the Job:We're seeking a highly skilled Customer Support Team Lead Specialist to join our Customer Service team. As a team lead, you will supervise team members, develop strategies, and drive performance improvements.Your Key Responsibilities:Team Management: Effectively supervise and lead your team members to meet management initiatives, expectations,...


  • Zapopan, Jalisco, México Intugo A tiempo completo

    **About the Role**Intugo is seeking an experienced Technical Support Agent to join our growing team. In this role, you will provide top-notch technical support to our clients, resolving issues efficiently and effectively.Key Responsibilities:**Ensure customer objectives and service level agreements (SLAs) are met.Provide resolution of issues for clients,...


  • Zapopan, Jalisco, México Tti Latin America A tiempo completo

    Job Overview:Tti Latin America is a leading distributor of passive, connector, electromechanical, and discrete components. We are seeking a highly skilled Customer Service Lead to join our team.Key Responsibilities:Supervise and manage customer service team members to meet management initiatives, expectations, and discipline policies.Lead, train, and assist...


  • Zapopan, Jalisco, México Sunwise Energy A tiempo completo

    **Sunwise Energy **is a premiere **Solar **Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients.We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance.**Join us****Primary Responsabilities**- Respond promptly...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    **About Us**Oracle is a multinational technology company with offices across the globe, catering to diverse customer needs.We are looking for a talented User Experience (UX) Design Lead to join our team, who will be responsible for designing innovative and user-centered solutions that drive business results.**Your Key Responsibilities:**Gathering...


  • Zapopan, Jalisco, México Amazon A tiempo completo

    Company OverviewAt Amazon, we are passionate about innovating and disrupting markets. Our Device Support Engineering (DSE) team provides critical support services to ensure partners and mission-critical services can sustain and accelerate business results.We offer a range of support services including customer ticket troubleshooting and debugging, handling...


  • Zapopan, Jalisco, México Nielsen A tiempo completo

    We are passionate about powering a better media future at Nielsen. Our talented workforce is dedicated to capturing audience engagement with content everywhere it's consumed.As a Bilingual Sr. Customer Experience Specialist, you'll be the face of Nielsen, interacting with and supporting our valued panel families.This role requires a combination of in-office...


  • Zapopan, Jalisco, México Intugo A tiempo completo

    Join our team to provide outstanding customer service professionally, maintain strong and close business relationships with clients, and provide prompt and accurate service for an American company that finances, buys, and sells used cars.**Main Activities**- Take inbound calls from our customers related to different customer service situations.- Take...


  • Zapopan, Jalisco, México Ikea A tiempo completo

    Job DescriptionWe are seeking a talented individual to join our team as an Ikea Food Market Experience Lead. In this role, you will play a key part in creating an exceptional dining experience for our customers.About the RoleYou will be responsible for leading and managing the Ikea Swedish Food Market and Ikea Bistro teams to achieve business goals. This...


  • Zapopan, Jalisco, México Tti, Inc. A tiempo completo

    TTI, Inc., is in search of our next Customer Service Rep Team Lead for our Mexico branch.The Customer Service Rep Team Lead provides support to the branch sales force by assisting the Customer Service Team, the coordination of special customer request, and issue resolution.Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    About the PositionWe are looking for an experienced Database Administration Team Lead to join our team at Oracle. In this position, you will be responsible for leading a team of database administrators and ensuring the optimal performance, availability, and security of customer environments.ResponsibilitiesLead a team of database administrators.Ensure the...


  • Zapopan, Jalisco, México Connecteddev A tiempo completo

    Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical and discrete components. Just celebrating its 50th anniversary, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia Join a winning team in a growing global organizationWhat...


  • Zapopan, Jalisco, México Burberry A tiempo completo

    **Job Description**This Sales and Customer Experience Specialist role is pivotal in driving sales growth and delivering exceptional customer experiences. You will be responsible for cultivating customer relationships, maintaining visual standards, and contributing to visual merchandising efforts.**Key Accountabilities**Develop and maintain relationships with...


  • Zapopan, Jalisco, México Trabaja En Intugo A tiempo completo

    At Trabaja En Intugo, we're seeking a skilled Digital Bilingual Customer Experience Manager to oversee all aspects of the project lifecycle. This role involves working closely with internal partners to ensure seamless project execution from concept to launch.Main Responsibilities:Directly manage projects involving multiple stakeholders and matrix...

  • ERP Specialist Lead

    hace 5 días


    Zapopan, Jalisco, México Oracle A tiempo completo

    We are looking for a skilled ERP specialist to lead our team in providing advanced customer support. This includes participating in the identification and documentation of customer value, driving a high degree of satisfaction and reference ability, and understanding customer business processes.The ideal candidate will have 3-4 years of consulting experience,...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job DescriptionWe are seeking an experienced Advisory Systems Engineer Lead to join our team at Oracle. In this position, you will be responsible for delivering expert technical advice to customers and internal stakeholders.About the RoleYou will be part of our Customer Success Services organization and will work closely with customers to understand their...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the product development division, you will analyze and integrate external customer specifications.Suggest and justify product directions and specifications.Specify, design and implement moderate changes to existing software architecture.Build new products and development tools.Build and execute unit tests and unit test plans.Review integration...


  • Zapopan, Jalisco, México Nielsen A tiempo completo

    At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.Together, we are proudly rooted in our deep...